Norma Izq N.
One star for the business and billing…
One star for the business and billing practices. The tutoring itself was okay, and my son liked his tutor, but the billing experience was completely unacceptable. Beware: Rates are quoted in 50-minute units, yet sessions were repeatedly treated or billed as longer without the parent's clear, separate advance approval. In some communications, a longer duration was inserted into a message focused primarily on scheduling a date, without separately highlighting the increased charge. In my experience, sessions could also continue beyond the regular length unless I actively intervened. I eventually had to ask my minor son to set an alarm and monitor the lesson time himself to prevent sessions from running over. This placed an inappropriate and unnecessary layer of stress and billing responsibility on the student. Additionally, beware: they do not routinely send billing information or information about charges unless you request it in writing. They simply charge your credit card. In summary, this may be an acceptable service for a family with an unlimited tutoring budget that does not mind sessions being extended. It is not acceptable for families who need predictable costs and reasonably expect the quoted 50-minute session to remain 50 minutes. Any longer session and its total price should be clearly disclosed and expressly approved by the parent beforehand. Unfortunately, these practices have undermined my trust in the company. I would not recommend them at all.

