Not only did I enjoy working with my grandson on Brainly, but when I forgot to cancel my order after he graduated for well over a year, the support team for Brainly was wonderful in helping me find the correct email for my order and then helping me cancel it without any hassle.
I am very happy with their service and I would also recommend anyone in school who needs extra help to use Brainly. Thank you!
Response from BrainlySep 22, 2026
Thank you for taking the time to share your experience with Brainly.
We greatly appreciate your kind feedback and recommendation. It means a lot to our team to know that both our service and our team made a positive impression. Thank you for choosing Brainly and for being part of our community!
EP
Erin P.
DEFINITELY NO
They sent an email stating they were going to charge me on the 18th. They charged on the 16th. NO REFUNDS, NO EXCEPTIONS. Secondly, I did not like the app. You get 2 free questions a day, if you want more than that, it's going to cost you. More. 🤢🤮
Response from BrainlySep 16, 2026
Hello Erin,
Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify the situation.
We strive to communicate transparently so that such an important matter as the date of the first charge is not subject to interpretation. Therefore, you received an email that clearly stated the following:
After a 7-day free trial, your annual subscription will begin automatically, and you will be charged annually, starting on 9/16.
In order to avoid the charge, the free trial should have been canceled before 9/16.
Please note we keep our users updated about every stage of their free trials, sending communications such as free trial activation notifications, free trial expiration reminders, and subscription start confirmation.
The screenshot shared with you shows that both reminders were successfully sent and delivered to your email address. We can also see they were opened and viewed on your end.
If a user cannot cancel their free trial on their account, we are always happy to do it on our end.
The email address we can be conveniently contacted at is provided in all the email communications we send out.
Unfortunately, no previous communications have been recorded on our end.
Please be assured we do appreciate your frustration. At the same time, we'd like to reiterate that we're transparent about our policies in our email communications.
In case of any further questions, please do not hesitate to get in touch!
LI
Lindsey
I must have made an account years ago…
I must have made an account years ago with my Apple ID and didn’t know. I was charged again yesterday and emailed immediately letting them know I did not have access to that anymore and would like to cancel/receive a refund as I do NOT use brainly. They were incredibly rude and would not issue a refund, even though I never got emails stating I would be charged, considering I do not have access. Once I showed them I got no emails they went silent and quit responding. I’ve had this happen with other companies and was issued a refund immediately. Poor customer service
Response from BrainlySep 9, 2026
Hello Lindsey,
We truly appreciate your feedback and are sorry to hear that you had this impression of our service. We always aim to treat every customer with care, respect, and transparency, and we’re disappointed to hear that your experience did not reflect those standards.
At the same time, we’d like to clarify that some of the information shared in this review does not accurately reflect the circumstances of the case.
Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send two emails to inform our users that the payment will be processed automatically if the subscription is not canceled, and to remind them that we do not provide refunds.
The screenshots sent to your email show that both reminders were successfully sent and delivered to *****[email protected].
We truly empathize with your situation. Our goal is to always communicate our cancellation policies clearly and transparently while trusting our users to review the information provided.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
MA
Maria A.
SCAMMERS
SCAMMERS! Never got sent login link. Wrote them right there and then. They said they would get back to me. All they said was go to website. Never refund the money. Then they charged me again 80. Never used their services.
Response from BrainlyAug 26, 2026
Hi Maria, sorry this has been frustrating. Per our most recent email, your subscription has been cancelled and fully refunded (refunds can take up to ten business days to appear on a statement). Please feel free to reply to our last email or reach back out at [email protected] if you have any further questions or outstanding issues, and we'll pick it right up.
EH
Emily H.
It is amazing and really helpful!
It is amazing and really helpful!
Response from BrainlyJul 29, 2026
Thank you so much for your kind words! 😊 We're thrilled to hear that you find the app amazing and helpful. We really appreciate your support and hope it continues to make studying easier for you!
PH
Pheonix
It helps me with completing my…
It helps me with completing my homeworks and assignments quickly without waiting for someone else to help me. I simply upload my problems and it gives me a detailed explanation and also helps me identify my mistakes.
Response from BrainlyJul 27, 2026
Thanks for sharing your feedback!! 😊 We're glad that you find the app helpful and easy to use. Your support means a lot to us, and we hope you continue enjoying the app!
KW
Kiylah W.
Need a solution to a problem
They are very helpful when I may experience a difficult problem that I may need assistance on!
Response from BrainlyJul 18, 2026
What an awesome review - thanks for that! We hope Brainly helped you crush your homework! 😎
XC
Xaviera C.
This app has helped me through a very…
This app has helped me through a very rough freshman year of college.
Response from BrainlyJul 8, 2026
Thank you so much for sharing this with us. 💙 We're truly glad to hear the app was able to support you through a challenging freshman year of college. Wishing you all the best in your studies - we'll be here to help whenever you need us!
