Leasha O.
Do not give this company your card…
Do not give this company your card information. This company has been stealing money from me for years. I cannot get the subscription canceled because apparently you cannot speak to anyone. The only way to cancel is to log into the account but it says I have an invalid password, when I request a password reset, I never get the email. This membership is connected to an account that I do not use or keep money in any longer. They overdraft my account every year. They force payment through even though the card is canceled and I get hit with overdraft fees every year. When I reach out via chat and email (only way to communicate with them) and demand the membership be closed but they charge me again the next year. I have probably paid over $300 in subscription and overdraft fees from this fraud company. Do not do it!!!!
Response from BrainlyJul 12, 2022
Hi Leasha, Thank you for taking the time to share your comments with us. We greatly appreciate our users’ feedback as we're always looking to improve! We’re very sorry to hear you’ve encountered some issues when trying to cancel your subscription. We would like to assure you it has never been our intention to make it difficult for our users to cancel their subscriptions when they feel they do not need our services anymore. Brainly Plus subscriptions are recurring, which means they renew periodically until canceled. If for any reason our users cannot do it on their account, we are always happy to cancel their subscription on our end and welcome any feedback regarding any difficulties they might have encountered. Please note we always recommend having only one Brainly account to avoid confusion. Looking at your correspondence with us, I can see we got back to you and inform you that you did not have an active subscription on your Brainly account associated with the email address you wrote us from. We suggested the charges might have been linked with another Brainly account, and we asked you to provide us with more details to be able to locate it. Unfortunately, they have never been provided. We have replied again to your latest message and are looking forward to hearing back from you. Once we receive the information requested, we will be able to assist you further!