I tried the 7 day free trail and I was supposed to get a email saying my trail was about to be over but I didn’t and was charged 96 dollars which made my account negative… and I left a email and no one responded and after reading the reviews I didn’t know this was common I would like my money back plus none of the answers up there were useful
Response from BrainlyMar 30, 2023
Hello,
Unfortunately, I could not locate your email just by using your name here. If you could, please, just share your email address here or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
JO
Jolene
Free Trial is a Scam
I signed up for the free trial and it was supposed to let me know my trial was ending before charging my payment method. I got no notification, they just charged me without giving me a chance to cancel. Scammy for sure, and I will be escalating this with Paypal.
Response from BrainlyMar 30, 2023
Hello,
Unfortunately, I could not locate your email just by using your name here. If you could, please, just share your email address here or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
ML
Maia L.
Complete SCAM. Please do not do what I did.
I literally had to cancel my card out as if it was stolen and order a new card with a new number because of Brainly. Customer service would not help me cancel my subscription, completely unresponsive.
If they try to respond to this review saying I could have cancelled on the website after logging in, they locked me out of my account. I tried to do "forgot my password" at least 5 times and the email never sends. So I cannot access my account and customer service is completely unhelpful with that as well.
PLEASE do not subscribe to this service. It is a complete scam. I regret signing up for this now that I have a new card coming my way just to keep them from charging me again and stealing money from me.
Response from BrainlyMar 23, 2023
Hello, Maia!
Thank you for the message.
I confirm that your subscription on account maiawazowski under the email address [email protected] has been canceled, and your payment of $10.00 has been refunded. Please allow up to ten business days for it to be received.
Unfortunately, we cannot process a refund for the previous months as your 72-hour timeframe has surpassed. You can learn more about our updated refund policy in our email communications about your account or our Help Center.
Please let us know if you have any questions!
Best,
Brainly Team
MG
Midget G.
I had a very horrible experience with Brainly
Brainly is a terrible website/app I tried to find answers to multiple questions and could not find the right answer now I have tried to find an answer similar to what I am looking and still could not find it. Now some people may have been successful finding the answers they need. I am not pleased with my experience. I honestly do not know why people like this website/app. This website has never given me the answers I was looking for. I am very disappointed. I would hate for someone to look for an answer and not find it here because I know someone has asked the same question I needed an answer for and still did not find the answer they needed.! Also the ads literally do nothing I don't pay for the subscription so I have to use ads and I am fine with that but the ads literally pay 4 different ads in one ad and I do not want to wait for almost 5 ads to finish just to not get the answer I am looking for. Thanks so much for nothing Brainly!
Response from BrainlyMar 14, 2023
Hello,
Thank you for your message, and sorry to hear that you aren't receiving answers quickly!
Here are some tips to help you to get a great answer:
- Increase the number of points assigned to your question. This can motivate some users to help you.
- Check to make sure your question is not too complex or hard to understand. Break it down into simpler parts!
- Search for other questions in Brainly related to the subject. Just type what you want to know in the search field, click the magnifying glass, and choose the result that best represents what you are looking for.
In case of any further questions, we're here to help!
LW
laurie W.
I would not give it one star
I would not give it one star. They charge your account multiple times. You cannot get in touch with customer service. They never allow you to cancel. They just keep re-enrolling you without permission. Only way they can get money. Terrible!!
Brainly commented for me to contact apple. So I did- Apple said they have no record of it and it is Brainly. I have screenshots of the text. Load of crap Brainly!!!
Response from BrainlyMar 10, 2023
Hello Laurie,
Thank you for your message.
Unfortunately, since you made this purchase through Apple, you'll need to request a refund through them directly as they do not let merchants issue refunds made on their processors.
Here are the step-by-step instructions on how to request a refund through Apple: https://brainly.zendesk.com/hc/en-us/articles/360012158399-Requesting-a-Refund-Through-Apple-App-Store
Once you requested your refund, we also suggest confirming that you've canceled your subscription as it WILL auto-renew annually. If you signed up through iTunes, you could cancel your subscription directly through your iTunes account.
Please let us know if you have any other questions or concerns.
Best,
Brainly Team
JI
Jiminful
This app is terrible I have paid for…
This app is terrible I have paid for Brainly plus the 9.99 version multiple times and it's still saying learn more. When I press learn more learn more and go to 9.99 it literally says I already have a subscription. This has happened multiple times no where I pay for a subscription and it literally try to make me pay for it again.
Response from BrainlyMar 7, 2023
Hello,
Thanks for reaching out to us!
There were some technical issues reported on Monday, March 6, that caused various issues regarding Apple Subscriptions. However, there has been a fix released, so if you haven’t already, please make sure to update your app to the latest version, navigate to the checkout page, scroll down, and click the “Restore Purchases” button and from there, you should be able to use your Brainly Subscription as usual.
We apologize for any inconvenience and appreciate your patience!
Thank you,
Brainly Team
HG
Harshitha G.
Got free trial but got charged $39
I signed up for a FREE trial for Brainly Plus, and I'm on brainly, and it says I have three days LEFT. But when I went to my bank account, it said Brainly took $39.00. I clearly remember reading the terms, and everything before I signed up and it even said "we will let you know" before your trial ends.. I never got it. I tried canceling on my account page, but it says I'm on a free trial. I feel cheated and mad.
Response from BrainlyMar 3, 2023
Hello,
Thank you for contacting Brainly!
I confirm that your subscription on account sodojsmwoduies has been canceled and your payment of $39 has been refunded. Please allow up to ten business days for it to be received.
Please let me know if you have any questions!
RE
rekt
Money-Hungry Dirtbags...
This website had a great business model, just awful execution. You only get THREE free answers a day, then we have to pay a goddamn subscription for some basic answers!? Answers should be much more accessible, and we shouldn't need to buy a subscription for answers that aren't even that good... Also, the website layout is outdated, broken, and glitchy. Overall, this website can kick rocks...
Response from BrainlyFeb 20, 2023
Hi,
Thank you for your message.
Our Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site, as well as access to our Verified Answers, which Brainly's content experts have vetted. But, it's optional to purchase a subscription and access these features. The rest of the content and experience on Brainly, including questions, answers, and social features, continues to be free to access. However, there will be interruptions and restrictions as part of the Brainly Basic plans, and the format may change, in addition to the number of content you can view in a period of time.
We created a subscription option in response to our community's requests. Their feedback on the importance of unlimited content and access to accurate and detailed answers on Brainly was essential. The cost reflects the value our subscribers receive from access to these answers.
While we understand this may be frustrating, we hope this clarifies why we decided to create a subscription option on Brainly.
In case of any further questions, please always feel free to reach out to us!
