Katie R.
Refusing to issue refund, despite following the policy
I accidentally purchased the annual Brainly membership, but wasn’t too worried since their policy is that you can request to cancel up to 7 days afterwards. I sent an email to cancel the day after it was renewed and heard nothing back until 20 days later when I had already filed a PayPal dispute. Brainly refused to cooperate and refund me through PayPal, so I decided to withdraw my claim. However, Brainly tells me that my claim is “still active” despite the fact that it has been closed for 3 days. It’s very clear what is going on here. I doubt I ever see my $96 again. I’ll try contacting my bank, but if you’re reading this, just be VERY careful with this business.
Response from BrainlyFeb 6, 2023
Hi Katie, Thanks for your patience and understanding while I sought to get this issue resolved for you. The in-dispute status has been removed from the payment processor which has therefore allowed me to issue you the refund you requested. I confirm that your subscription on account 9wwdj9p42n has been canceled and your payment of $96 has been refunded. Please allow up to ten business days for it to be received. Please let us know if you have any questions! Best, Brainly Team