you guess answer a lot of my questions that I don't know the answer too.
Response from BrainlyMar 31, 2025
Hello, and thank you for your message - we're so happy to hear Brainly is helping you with your studies!
Let us know if you have any further questions; we're here to help!
ZE
Zed
Beware of this site!! They will ruin your life!!!
My school falsely accused me for academic misconduct as some posted similar exam questions on their site have been asking thier suppost team and legal team for help no one ever replies and i dont even have an account with them best part thanks to them being useless and not responsive i have to repeat the module and delay my graduation for a year!! Hope you are proud working in such organization where you ruin other students life. You need to fix this and bring Justice!! Take responsibility on what are posted on your site!! Do note this happen since October 2024 its already April 2025 no one bother to reply the email with useful information!!!!
Response from BrainlyMar 26, 2025
Hello Zed,
Thanks for your review.
As mentioned in our email, we understand how upsetting this situation is. However, since you don't have a Brainly account, we're unable to take further action.
We’ve already shared this explanation with you via email and can’t proceed without the necessary evidence.
Thank you for understanding.
Best,
Brainly Team
KA
Katherine
They don’t REFUND your money
So I got this app to help with my nephew with his home work last year… I’m trying to log in on my fb to cancel it. And it charges me 39 dollars when I don’t have a kid that needs it now. He graduated… and they refuse to REFUND me my money. Are yall really that hard up for money? Cuz yalls app gives wrong answers still for 39 bucks!! I wouldn’t use this app. I would use mathway or some thing else. At least mathway makes it easy for you to cancel your subscription. Y’all are crooks!! Taking people’s money like that, the way the economy is!!! And there is no customer service number!!!
Response from BrainlyMar 25, 2025
Hello Katherine,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Trustpilot] Review”.
Cheers,
Brainly Team
DK
Dinesh K.
Useless Website
The Website keeps asking for me to log in to see question answers. At this point, it is very annoying to keep playing ads again and again to view a single answer. Most of the time, the ad itself does not load and the loading screen is stuck. Even if I do log in, there is another limit to how many answers I can view for the day. The Website used to be very useful and practical, but now its just another website wanting your information; to the point where it obstructs the entire purpose of the website.
Response from BrainlyMar 25, 2025
Hello Dinesh,
Thanks for your review.
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
SA
Sante
Questa azienda non potrà mai…
Questa azienda non potrà mai migliorare, poiché priva di trasparenza e vive "volendo" truffare le persone. Ho effettuato il test di QI che propongono di pagare € 0,50 per ottenerlo con il 100% di precisione (sic!). Ho risposto alle 20 domande, scegliendo sempre l'opzione "A" in 25 secondi. La comunicazione è stata "Congratulazioni, il vostro QI è superiore alla media". Ai vostri utenti ogni considerazione. Dulcis in fondo ho scoperto, dai commenti dei vostri utenti, che all'accettazione del rilascio del famigerato certificato, vi troverete ad aver sottoscritto un abbonamento di € 39,90 mensile; il test è gratis e fiduciosi di ciò, si paga con noncuranza la modica cifra per ottenere l'attestato. Sfido chiunque, e soprattutto a questa psuedo azienda, per onestà intellettuale, ad affermare che non sia attività fraudolenta abusando della buona fede del malcapitato con clausole ben camuffate e prive dell'indirizzo a cui spedire la richiesta di recesso entro 2 giorni! Non ho una fattura. Non ho voluto un certificato con un responso "ll vostro potenziale intellettuale è unico (superiore alla media)" affatto FALSO.
Response from BrainlyMar 18, 2025
Hello,
Brainly doesn't offer IQ tests or services for 0,50€.
If you have a complaint about Brainly, send us an email at [email protected] with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened.
PF
Paulina F.
Refund Confirmation
Charlie provided outstanding customer service! Their response was prompt, professional, and incredibly helpful. They handled my request with care and efficiency, making the whole process smooth and stress-free. I truly appreciate their support, and they deserve recognition for their excellent work. Thank you, Charlie!
Response from BrainlyMar 12, 2025
Hi Paulina,
Thank you for your message. We're so happy Charlie did a great job helping you. ♥️
If you have any other questions, feel free to reach out!
BL
Brian Lechuan J.
AI mess
Most of the expert answers seem AI-generated, and the replies to these reviews seem automated. Some replies talk about how they don't offer refunds when the original review did not talk about refunds.
Response from BrainlyMar 7, 2025
Hi Brian,
All responses here are written and posted by a human. Whenever we mention our no-refund policy, it’s because we've already communicated with the user via email regarding their refund request.
If you come across expert answers that seem incorrect, please report them so our Community Managers can review them.
For any other questions, feel free to reach out by sending an email to [email protected] with the subject “[Trustpilot] Review.”
Best,
Brainly Team
OC
Ocelote_
Estafa
Estafa, te cobran 0.5€ por 48 horas, y luego una suscripción de 40€ mensuales sin autorización, dicen que están en sus términos y condiciones, seguramente en letra minúscula y al final del todo. Cosa que nadie lee. Totalmente ilegal, para que los términos y condiciones sean aceptados el cliente tiene que ser consciente de ellos, si no es así, no son válidos. Aprenderse la ley. ESTAFA!
Response from BrainlyMar 5, 2025
Hola,
Gracias por el mensaje.
Además, no pudimos localizar su mensaje con esta review utilizando solo su nombre. Si lo prefiere, comparta su dirección de correo electrónico aquí (editando la reseña y agregando su nombre de usuario en Brainly), o envíenos un correo electrónico a [email protected] con el asunto "[TrustPilot] Review" para que podamos realizar un seguimiento y entender exactamente lo que está pasando. Informamos también que no tenemos suscripciones de 48 horas.
Un saludo,
Equipo Brainly