BrainlyBrainly is an educational technology company based in New York City, New York, United States.If you need help, send an email to [email protected].
Brainly (brainly.com) has 463 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Claim this listingEducation Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
463 approved reviews, newest moderated first
iInny J.
Em termos gerais, foi uma ótima experiência!
Response from BrainlyAug 14, 2025
Olá! Agradecemos pela review positiva, e esperamos poder seguir oferecendo um serviço de qualidade para todos os nossos usuários! Qualquer outra dúvida ou sugestão, estamos à disposição! Equipe Brainly
Jackie L.
There response is a lie. I did try and cancel before date, said password did NOT work and then when tried to respond was in Spanish. FRAUD!!!!!!!!!Do NOT purchase I tried to cancel before 7 day and would NOT let me sign in to do so. No Phone number to call! Then switched my account to be in Spanish. Charged me $10 and the they somehow could send me an email in English that would not refund my money. Fraud website……. DO NOT USE. The website needs to be shut down!!!!!!!!!!!!!!!!!!!!!
Response from BrainlyJul 28, 2025
Hello Jackie, Thank you for contacting us. Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly Please note that we send expiration reminders when the subscription is about to start after the free trial. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you, and the user always has the option to send us an email requesting to cancel the subscription before it starts. If you have any questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Trustpilot] Review”. Cheers, Brainly Team
Jeff P.
Run as far away as you can!!! Let me start off by saying the company is an absolute joke, whoever came up with the idea that they would not refund a subscription that was not used and was not reminded of is a joke. Any company worth your time and money cares about their customers and reviews, so this should tell you everything you need to know. I feel sorry for anyone who needs to rely on scamming people out of their money like this, what a joke
Response from BrainlyJul 3, 2025
Hello Jeff, Thank you for contacting us. We’d like to inform you that we will not process your refund request, and take a moment to clarify our policy. Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send two emails to inform our users that the payment will be processed automatically if the subscription is not canceled, and to remind them that we do not provide refunds. The screenshots sent to your email show that both reminders were successfully sent and delivered to honda42***@gmail.com. We understand that missing the cancellation window may feel frustrating, and we truly empathize with your situation. Our goal is to always communicate our cancellation policies clearly and transparently while trusting our users to review the information provided. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
james L.
Would give a zero star if I could. I would avoid these guys. Terrible customer service. My kid subscribed without me knowing and they wouldn’t refund the subscription. I didn’t even use their service.
Response from BrainlyJun 27, 2025
Hello James, Thank you for contacting us. Currently, we do not offer refunds once a subscription has started. An email confirmation was sent when your son started the free trial, which included information about our refund policy. In addition, we sent your son an email 24 hours before the trial ended, notifying him that the payment would be processed automatically unless the free trial was canceled. We can see that the subscription on account jleisinger*** has already been canceled. It means that the subscription will remain active until the end of the plan, but you will not be charged again. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
Tamara L.
Other softwares are way better. They took my money with out a reminder email after trail and when I ask for a refund tbey refused. Awful costumer service in 2025. Also other programs are much better not worse the money.
Response from BrainlyJun 27, 2025
Hello Tamara, Thank you for contacting us. Currently, we do not offer refunds once a subscription has started. An email confirmation was sent when you started the free trial, which included information about our refund policy. In addition, we sent you an email 24 hours before the trial ended, notifying you that the payment would be processed automatically unless the free trial was canceled. We confirm that the subscription on account tamara88** has already been canceled. It means that the subscription will remain active until the end of the plan, but you will not be charged again. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
Nicole K.
I should have read the reviews. Don’t do business with these swindlers. They say 7 day free trial but then charge $39. Cancelled the very same day. Within an hour of signing up but they will not refund the money. Losers!!
Response from BrainlyMay 2, 2025
Hello Nicole, Thank you for contacting us. Brainly trials are only available to first-time users. When you try to reaccess the trial, after putting in the payment details, you are informed that you’ll start a paid subscription without a trial if you continue with this payment method. If you choose to continue, you’re redirected to the billing screen and asked to put in your payment details again. You are also informed about the total amount that will be charged for the subscription. Your card was charged, as our system recognized you already had a free trial in the past. The trial could have been associated with a different Brainly account. The subscription on account jnsrk*** has already been canceled. It will remain active until the end of the plan, but it will not auto-renew. If you have any questions, please always feel free to get in touch. Best, Brainly Team
Sonya S.
I would give NO STARS but I can't. DO not do business with Brainly. I have an account but the free version and yet I keep getting charged a yearly renewal fee. I can't cancel because I dont have the subscription account. I went back and forth to customer service last year and I thought it was taken care of but yet again, I was just charged. I had to cancel my debit card JUST to get rid of the renewal fee for next year. I think they do it on purpose considering the amount of complaints that I have read and the complaints on the Better Business Bureau website.
Response from BrainlyMay 2, 2025
Hello Sonya, Thanks for your message. Both charges (from 2024 and 2025) were already refunded to you on April 17th. Those charges were linked to the account 320***** (using 320*****@mar*****publicschools.org email). If you have any other questions, feel free to reach out. Best, Brainly Team
Frostism
Unable to delete account. Additionally, in the change email page, it requires a password. I am unable to change it since I signed up with a Google Account.
Response from BrainlyApr 8, 2025
Hello, Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened. Cheers, Brainly Team