Box GenieBox Genie helps brands create unforgettable unboxing experiences with high-quality, custom corrugated packaging. From custom mailer boxes and shipping boxes to product inserts and more, we make packaging that protects, impresses, and delivers.
Box Genie (boxgenie.com) has 146 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Shipping & Logistics · Columbia, Missouri
Excellent
Shipping & Logistics · Harrisonville, Missouri
Excellent
Shipping & Logistics · Creve Coeur, Missouri
Excellent
Shipping & Logistics · Kansas City, Missouri
Excellent
146 approved reviews, newest moderated first
Michelle P.
My contact was responsive and dug back in history for me to find exactly what I was meaning to reorder. Things moved quickly and I was so happy with the service.
Response from Box GenieNov 25, 2025
Hi, Michelle! Thanks for the kind review. We always value working with you and can't wait for future packaging projects! Thanks, The Box Genie Team
Ryan
helped us out in a bind when our other printer couldn't complete the project by the agreed upon due date. super helpful
Response from Box GenieNov 20, 2025
Hi, Ryan! Thanks for your kind review. We are glad we could be of help with your custom packaging project. Thanks, The Box Genie Team
moishe H.
From the moment I reached out to Box Genie, they have been extremely helpful and knowledgeable, providing all the information I needed quickly and clearly.
Response from Box GenieNov 14, 2025
Hi, Moishe! Thank you for the kind review. You've been a joy to work with so far on your packaging and we can't wait to get your first project underway. Please reach out if you have any questions along the way. We're here to help! Thanks, The Box Genie Team
Sara B.
I recently ordered a sample Mailer Box for my business that was about to launch. Although the price is fair and they offer a first time purchase 20% off discount, I was very disappointed in the quality of the product and delayed customer service replies. When I went to design the mailer box, I found their design platform to basically be useless and very challenging to use. Their customer service agent offered to help me with this, which I appreciated. In receiving the sample (which cost $50 and took about 5 days to arrive), I was disappointed with the poor printing job. The color was completely off-- it had and white specs in my brand logo and blue lines throughout. I immediately asked for a refund and Box Genie offered a replacement and admitted this was their error. I did not have the time to wait for an additional sample box and asked again for a refund. I sent several emails and was then ignored for several weeks. After following-up yet again, I was then told that although it was their error, that a refund would not be issued. Very disappointing in their quality and customer service.
Response from Box GenieNov 14, 2025
Hi, Sara. Thank you for sharing your feedback. We truly appreciate you recognizing our team member’s effort to offer a complimentary implementation of your design. We’re sorry for any confusion regarding the printed sample. The issue wasn’t with our production process but rather with the color settings in the print-ready file. We completely understand how important accurate color representation is, and we’d be happy to provide another mockup at no cost (or a future sample) whenever you’re ready. Thank you again for your patience and for giving us the opportunity to make this right. Thanks, The Box Genie Team
Jed G.
A wonderful kit of samples. Came right away. We are so thankful to have it for future planning ideas of their capabilities.
Response from Box GenieNov 4, 2025
Hi, Julie! Thank you for the kind review of our new sample kit. We appreciate your feedback and are excited for your 2026 packaging projects! Thanks, The Box Genie Team
Ben
Easy to use, helpful support
Response from Box GenieNov 3, 2025
Hi, Ben! Thank you for the kind review of your experience making custom mailer boxes. Our team can't wait to get you the final product. We love seeing unboxing by tagging us @box_genie on Instagram! Thanks, The Box Genie Team
Angela B.
Easy to use website. I was able to upload my own personal design. Great customer service. I had a production question and I received a quick response through email.
Response from Box GenieNov 3, 2025
Hi, Angela! Thanks for the kind review of your experience building a custom shipping box. We've made changes to our Design Studio -- we're happy to hear you found it easy to use! Thanks, The Box Genie Team
Jennifer L.
This was the easiest process for someone like me, who's never designed a box before. They also have an amazing team, so I felt like I had support it's I needed it. My box came out gorgeous and I couldn't be happier. Thank you!
Response from Box GenieOct 28, 2025
Hi, Jennifer! Thank you for the kind review. We had a fun time working on your custom box project, and can't wait to get your full mailer box run underway! If you have any questions, please reach out. We're here to help! Thanks, The Box Genie Team