Box GenieReviews of boxgenie.com

I specifically asked this company to confirm that their print quality would be better than Packlane and even sent examples of the print issues we are trying to avoid on our boxes. They assured me the boxes would be top quality. Our boxes from Box Genie showed up with worse versions of the exact same problems. The boxes had blotchty color, lines all over the box with lighter colors. The boxes were also made of noticeably low quality cardboard and had glue in random places. I contacted support to get a refund or replacement and they ghosted me for weeks at a time all while claiming their team reviewed our order multiple times and it was within their quality standards. It has now been 2.5 months since we received the original boxes and they just last week sent samples of our box in other materials to review for a replacement. The samples they sent are even worse quality and the support agent claimed the whole company had a meeting to review them and they were all very happy with the quality. This is one of the worst experiences I've ever had with a company in over 15 years of running a business. Save your money and your time and just find someone else to print your boxes. UPDATE: Box Genie did provide samples of other materials. The samples had the same low quality printing and construction as the original boxes. When I let them know that the samples were not of acceptable quality they reviewed the samples with the production team and let me know that the samples are in fact within their unbelievably low quality standards. I stand behind my assertion 100%. Do not use this company. They will send you a terrible quality product and then not care that it is unusably bad because it falls within their own horrible, low quality production standard. They don't care how they effect your business and they will refuse to even acknlowledge requests to return your order. At one point in the process I was referred to the GM Sean so I could discuss the poor customer service and product quality with him. Over the course of 2 days Sean never reached out. I had to call and email in multiple times to even get a response from him, which was not a conversation. All I got was an email saying they had already given me all of my options and he never replied again after that. They could not have said "we don't care about our customers" any more clearly. The conduct from Box Genie in the face of a valid customer complaint is deplorable from the bottom all the way to the top. It is important to note that my request the entire time was to return the boxes for a refund. They refused to even engage with that option. Their policies are designed specifically to ensure they never have to give you your money back no matter how substandard the product you receive or how poorly they treat you as a customer. Photos can't be uploaded here, but I left a review on the Box Genie location on google maps with a photo if anyone needs proof of the low quality printing that falls within their acceptable quality standards.

As others have said, I would be warned about this company. I have had many issues with them and should have stopped using them last time but they sweet talk you into fake fixes and then, screw you over again and again. They messed up my last order so they issued me a future credit (should have just been a refund but they're shady like that), and then, they tried to forget about adding that on when I made a new order. Then! They were upset the price dropped so they tried to add more in but I noticed and made them fix it. They finally said ok and I was happy they did but what did they do!? They just dropped the quality of the box to be totally different than my last order as a way for them to profit more with the discount applied. They are extremely shady. They also say you have to could thousands of boxes and inspect them for any damages or else it wont be covered. I am now having to dispute this with my credit card because they ghosted me after telling me to accept the order and that they would fix it. Shady shady shady all around, AVOID!

Horrible production time and horrible product quality. There was no product proof sent over to me to review like with most companies and no indication from then that the resolution was not good enough. I was given the estimation date, which would be 10 production days, but then had to wait a weekend and 2 more business days. This is for a product that I wholesale. As an artist, this now makes my product look horrible! I was going to take these to a trade show, but now have little wiggle room to solve the problem.

The shipping fee and order fee were swapped on my digital receipt and confirmation.

I recently ordered a sample Mailer Box for my business that was about to launch. Although the price is fair and they offer a first time purchase 20% off discount, I was very disappointed in the quality of the product and delayed customer service replies. When I went to design the mailer box, I found their design platform to basically be useless and very challenging to use. Their customer service agent offered to help me with this, which I appreciated. In receiving the sample (which cost $50 and took about 5 days to arrive), I was disappointed with the poor printing job. The color was completely off-- it had and white specs in my brand logo and blue lines throughout. I immediately asked for a refund and Box Genie offered a replacement and admitted this was their error. I did not have the time to wait for an additional sample box and asked again for a refund. I sent several emails and was then ignored for several weeks. After following-up yet again, I was then told that although it was their error, that a refund would not be issued. Very disappointing in their quality and customer service.

Poor quality

Our company logo was off centered on the front of the box. We emailed and they responded saying it’s within their tolerance. It is not within our tolerance to have our brand and the first impression when customers receive product to be wrong.

I came to your company specifically because you could accommodate a box insert. Halfway through, and many exchanges, I was told the price quote did not include an insert, and that I should have told them that is what I wanted. After asking for progress on sample, several times, no response. Thankfully I found a company more responsive, easier to work with and half the price.