Box GenieReviews of boxgenie.com

When ordering the box, the only button available is "order now and upload the design later".. the "design your box" button that appears in your "how to download template" explainer video doesn't appear. Very clunky and not user friendly.

The payment experience was poor. Our enterprise-level company was required to pay a $4,000+ order by credit card, which is not something we have encountered with professional vendors. To receive an ACH invoice, we were asked to complete a form and share sensitive company financial information via email. Production does not begin until payment is made in full. While this approach may work for smaller or early-stage businesses, it creates friction for enterprise customers. If the company intends to retain enterprise clients, these payment practices should be reconsidered.

The experience dealing with Box Genie has been quite disappointing. The customer service department seems to be overwhelmed and difficult to get timely responses back. The boxes took longer then promised but the real problem was that even with me calling several times and emailing to make sure the shipping addresses were correct, they shipped the boxes to the wrong address. Mistakes happen but it’s very frustrating that they are dragging there feet resolving the problem. I explained the severity of the boxes not being sent to the proper address, you would think that after they realized they made a mistake they would stay in communication and help. Unfortunately I feel like I am on my own. Calling my credit card company if they do not resolve in a timely manner or respond in a timely manner.

Had a weird experience with them. They quoted us a custom box and then we sent them a sample of our product and our current box (at our own expense) to make sure that they could match our current specs and the quality of our current box. After sending them everything, I followed up with them at least 3 times and never received a response to any of my emails. They just ghosted us!