Box GenieBox Genie helps brands create unforgettable unboxing experiences with high-quality, custom corrugated packaging. From custom mailer boxes and shipping boxes to product inserts and more, we make packaging that protects, impresses, and delivers.
Box Genie (boxgenie.com) has 146 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Shipping & Logistics · Columbia, Missouri
Excellent
Shipping & Logistics · Harrisonville, Missouri
Excellent
Shipping & Logistics · Creve Coeur, Missouri
Excellent
Shipping & Logistics · Kansas City, Missouri
Excellent
146 approved reviews, newest moderated first
Charlotte
Lynn is Awesome!!! Attentive, responsive, trustworthy. She makes the entire process seamless and easy. I couldn't be any happier!
Response from Box GenieMar 10, 2026
Hi, Charlotte! Thanks for the kind review. Lynn and the team have had a lot of fun working with you on your client projects. We're excited to grow our partnership with you and are grateful for your business. Thanks, The Box Genie Team
Jim
Dealing with Lynn Brown at box genie is awesome! She’s very professional, prompt in response and overall a great person!
Response from Box GenieFeb 24, 2026
Hi, Jim! Thank you for sharing your kind feedback. Lynn is great, and our team and clients value her! Thanks for choosing Box Genie. We're ready when you are for your next order! Thanks, The Box Genie Team
Deborah
The boxes are fantastic and worked out perfectly. We are so thrilled with the result and will definitely be using you guys again. The process was so easy-from designing to delivery to assembling the boxes. We are so happy.
Response from Box GenieFeb 24, 2026
Hi, Deborah! Thank you for the kind review. We do our best to make our process smooth from start to finish. We already can't wait until your next packaging project! Thanks, The Box Genie Team
Terri E.
Marc French was so great to work with. He helped me place my first order and it was a breeze. I will be moving all of my packaging from UPrinting to Box Genie. You are so much better to work with on the customer service side.
Response from Box GenieFeb 20, 2026
Hi, Terri! Thanks for your kind review. We're so happy to hear you'll be switching to Box Genie as your packaging provider. You're in great hands with Marc! The team is looking forward to a growing partnership with you. Thanks, The Box Genie Team
George R.
Maggie, our account manager, guided us through the creation of custom boxes and inserts with good humor and patience. The resulting boxes have won raves from my team and upper management. Extremely happy all around.
Response from Box GenieFeb 16, 2026
Hi, George! We're so glad to hear your boxes have been well-received. Maggie and the team enjoyed working on this project. We can't wait for your next set of custom boxes! Thanks, The Box Genie Team
Shelly B.
CUSTOMER SERVICE, EASE OF USE, PROMPT AND HELPFUL COMMUNICATION
Response from Box GenieFeb 16, 2026
Hi, Shelly! Thanks for the kind review. We appreciate our partnership in packaging! Thanks, The Box Genie Team
Alisha M.
My boxes turned out fantastic! I will put them to use this year in my packaging.
Response from Box GenieFeb 3, 2026
Hi, Alisha! Thank you for the kind review. We're looking forward to providing you with custom packaging throughout 2026! Thanks, The Box Genie Team
Sam
The payment experience was poor. Our enterprise-level company was required to pay a $4,000+ order by credit card, which is not something we have encountered with professional vendors. To receive an ACH invoice, we were asked to complete a form and share sensitive company financial information via email. Production does not begin until payment is made in full. While this approach may work for smaller or early-stage businesses, it creates friction for enterprise customers. If the company intends to retain enterprise clients, these payment practices should be reconsidered.
Response from Box GenieFeb 3, 2026
Hi, Sam - thank you for taking the time to share your feedback with us. We understand how the difference between payment terms and ACH can be confusing, and we’re sorry for any frustration this caused. Your account manager reached out to clarify that ACH payments can be processed instantly without any financial documents, while setting up terms does require a bit of additional information. We should have made that distinction clearer from the start, and we appreciate you bringing it to our attention. We hope this explanation helps, and we’d be grateful if you’d consider updating your review. If there’s anything else we can do to support you, we’re here and happy to help. Thanks, The Box Genie Team