Box GenieReviews of boxgenie.com

I had a great experience with Box Genie, first of all being able to create a custom sized box for our purposes was valuable for our event. Next, Lynn from the customer service team helped me quite a bit because the delivery date wasn't completely clear when I ordered. She stayed on top of it and helped me get my order on time. Success!

I just received my custom mailer boxes and I am honestly blown away. This was a five star experience from start to finish. The build quality is fantastic, but the precision is what really stands out to me. I have dealt with custom packaging before, but the accuracy here is on another level. It felt spot on down to the 1/16th of an inch. My product fits exactly how I envisioned it, which is such a relief. The on screen design platform was incredibly reliable too. What I saw on my screen during the design process is exactly what showed up at my door. Plus, the boxes arrived precision cut and ready to go. I did not need to make a single adjustment or extra cut. The folds were perfectly pressed and made the assembly process effortless. If you are looking for packaging that matches your design perfectly and saves you time on assembly, I cannot recommend them enough. I will definitely be coming back for my future orders.

As others have said, I would be warned about this company. I have had many issues with them and should have stopped using them last time but they sweet talk you into fake fixes and then, screw you over again and again. They messed up my last order so they issued me a future credit (should have just been a refund but they're shady like that), and then, they tried to forget about adding that on when I made a new order. Then! They were upset the price dropped so they tried to add more in but I noticed and made them fix it. They finally said ok and I was happy they did but what did they do!? They just dropped the quality of the box to be totally different than my last order as a way for them to profit more with the discount applied. They are extremely shady. They also say you have to could thousands of boxes and inspect them for any damages or else it wont be covered. I am now having to dispute this with my credit card because they ghosted me after telling me to accept the order and that they would fix it. Shady shady shady all around, AVOID!

Excellent customer service

When ordering the box, the only button available is "order now and upload the design later".. the "design your box" button that appears in your "how to download template" explainer video doesn't appear. Very clunky and not user friendly.

Loved working with Box Genie as we started our journey. At every turn, and there were many, they had great suggestions and recommendations for making the most of our investment. Looking forward to our next packaging design as our brand grows.

This was by far the quickest custom box design I have ever done. There are so many box types and sizes as well as a very user friendly interface to design the custom box. They even have a 3D rendering with full 360 view of the box. I would highly recommend this service.

The customer service is awesome