bostonscally.comReviews of bostonscally.com

Misleading sizing info for a particular hat line on their website. The company refused to acknowledge this issue and charged a "restocking fee" which amounted to 25% of the hat price, for a return that they were the cause of. They usually have good hats, I expected them to be decent about this issue but they got their money and didn't care after that.

The caps was ok but their customer service will turn you bald or gray before your time. Nothing short of abuse dealing with them.

I love the hats and the quality is very nice, shipping was quick and easy. There are a lot of scams out there and Boston Scally is working to eliminate them. Social media is flooded with counterfeit sites that look VERY real. They are using stock photos from the real website and offer crazy fire sales of up to 80% off!! You have to be very careful that you are only using the bostonscally.com web address. The fake looks just like it.

Non existent customer service. Hats are delivered in used condition and sizing is unreliable. Owner and company doesn't seem to care how customers are treated or what thier experience is with the company. Very dissapointing because there is allot of potential for this to be a good company.

I ordered three hats the boondock cap black xl, the lad xl, and the tradesman xl. So I sent back two of the three do to the fit. So the tradesman was the one I had issues with, the hat online is grey, teal, blue base, but I was sent a brown patch work hat. I explained via email, becuase you cannnot talk to a real customer service person. So, they tell me to return it for the correct one and they send me the same brown patch work hat. I give up, they will not make it right. BEWARE, if you order from this company. You are better off, finding a local store.

DO NOT BUY! After years and many $ of support. I can no longer recommend buying from this company. After over 17 hats purchased, I made a purchase in January 2025. Received an email a few weeks later stating delivery was made. No delivery, checked with family and neighbors to confirm. Second contact, indicated resending order. Several weeks later, email indicated again, delivery was made, NO DELIVERY! Third contact was offered a refund or resend order. I opted for a refund. 6 weeks now, NO REFUND! I DO NOT RECOMMEND supporting this company any longer. DO NOT BUY FROM THIS COMPANY!

I would give this company zero stars if that were an option. Read Craig Harms review from February of 2025 - pretty spot on and similar experience, and others are writing the same things. The company tried telling me that "fake reviews are written by jealous competitors". I think not! I also ordered (twice) during Flash Sales right at the first of 2025. Two orders, also, with the "tracking system" they use - showed both orders delivered. One stated delivered to my town (but did not mention my address), and the other stated "delivered" and nothing more. I contacted them, and they said they would send both orders again, even sent order acknowledgement, and again, same results. Bogus tracking information, and no packages received. The chances of shipments going 0-4???? Very unlikely! Customer service responds promptly, but it is very much the runaround. Like another reviewer stated, they claimed because the Flash Sale prices were so low, they were losing money too and offered a 70% refund to me as well. I said it is not my problem where they decided to set their prices, and I am out of my money and have no hats and I deserve a 100% refund. They agreed and then said that they swamped right now, and the payment processing system is inundated, and it could take 15-25 days for a refund. Honestly, I thought 25 days would go by, and no refund, and it has been 29 days, and no refund. I reached out today (3/24/25) and asked what was going on? The response I got is total BS. "After our verification, it is confirmed that your refund application has been approved, but due to force majeure factors, the refund failed to arrive in your account on time. For this, I would like to express my sincere apologies on behalf of our company. We take your refund very seriously and have reapplied for it. We will ensure that your refund request is processed in the shortest possible time and the money will be refunded to your original payment method." Due to force majeure factors, the refund failed to arrive in your account on time". I am not buying this! "Request is processed in the shortest possible time and the money will be refunded..." The shortest possible time - that has no real definition as to when I will see a refund, which I truly doubt is ever coming, and I am going to have to get my card issuer involved. It is March 24th, and I placed These orders on December 30, 2024, and January 1, 2025. No hats in my possession, and no refund. This company just kicks the can down the road and laughs while writing its customer service email replies. "Positive" reviews that say stuff like "Great hat!" or very good quality, fast shipping, etc. very generic and now appearing to me as being very unbelievable. Read my review, and then you will find more that are like mine, similar circumstances, similar responses - and you decide how "honorable" this company is.

I bought my first hat and it was delivered fine. Decided to buy another and never got it. They said it was delivered twice but was not. ( I have cameras). Then said courier had trouble finding my house ( delivered one hat already). Then said they would refund 70% of my money I said I want 100%. They agreed and I’ve been waiting 2 months to get my refund and they have stopped answering my questions.