bostonscally.comReviews of bostonscally.com

Holding Review while in Communication

I returned a cap to Boston Scally Co. and, to this day, they won’t send me the replacement or refund my money. Emails go completely unanswered, there is no phone number to call, and the company is essentially holding my money and my property hostage. This is unacceptable and unprofessional. A company that can’t honor a simple return and refuses all communication does not deserve your business. Save yourself the headache — do not order from Boston Scally Co.

I really like Boston Scally their products are great, and the caps are awesome. But if you’re ordering from Europe, be careful. The company uses extremely irresponsible delivery services that drop parcels anywhere with no care or signature. I already warned them about this before, but nothing has changed. It’s very disappointing to see such a good brand use such poor delivery companies. I paid for proper shipping, not to have my parcel left who-knows-where. Fantastic products, but terrible delivery service and that ruins the whole experience.

I bought the "Scarecrow" limited edition hat, it fits well and is comfortable. The hat is well made and when i contacted the company to ensure my order was correct they responded quickly and were very helpful. This company seems to have had issues in the past with others selling fake products in their name, but the company i dealt with were pleasant and the product is nice.

ordererd my hat 10/12/25 and arrived 10/16/25.. exactly what i ordererd and fit me perfectly..this is my first purchase from boston scally and would buy from them again..

Ordered a collector addition hat and got some salad thing in the box. By the time they addressed the issue of course the collection addition hat was sold out. So pissed this is the second time they cannot put the right hat in the box. Done with this company!

I placed an order for two hats. When I received the order confirmation email I noticed that one of the hats I ordered was the wrong size. I emailed Boston Scully through their website and asked for them to make an adjustment to the correct size. I received an email back a few hours later saying once the order is placed they cannot make changes. I placed the order on Saturday and emailed them on the same day asking to change the order. Their response was that I should cancel the order and place a new order. This is very poor customer service. No publish phone number for the company. Do not buy from this company.

Ordered a cap from them 6 days ago. Paid for 2 day shipping, and I still don't have my cap. I reached out to them and they told me there was nothing they could do. They couldn't even guarantee that they would reship the order I already paid for.