bostonscally.comReviews of bostonscally.com

We ordered our first Boston Scally cap and were blown away with the quality and workmanship of the cap, that we ordered 2 more! The website was very easy to understand and manage, and the sizing grid is helpful and accurate. We are very impressed with the quality of the cap and it is very comfortable to wear. We had a question that we posed online, and their Customer Service responded within 24 hours! Good customer service is hard to find these days. My husband loves these caps and we will definitely be purchasing more. If you are looking for a high quality, comfortable and good looking cap, we highly recommend Boston Scally Company!

Bad customer service. Greedy company. If you guess the wrong size for a gift forget exchanging it. I will never buy from them again.

I had a great experience. Hats shipped quick. Great quality but they were too big. I sought an exchange of all three. Was sent a return label at no cost and had my replacements within a few days just as their site guaranteed. I would purchase from them again.

Absolutely love the Hats!!!! Price good size good customer service destroys the experience and the company. I have ordered from Boston Scally direct no 3rd party many times a few shipping issues but arrived. Well this time was unfortunately the last time I can purchase from them purchased 4 hats in this order one being a special with bag and coin was 200.00 bucks plus and was marked as preparing for shipping now mind u paid for 2 day shipping which really takes 4 due to processing but hey things go wrong contacted because 5 days later still says preparing for shipping now this is all on there web site and on there web site says to be delivered on the day before I contacted them. Received many many excuses and none made sense I have all the email chains pictures of my account on the website and the flipped answers I have received. I have forwarded all to the BBB as well as the local police in Mass. conveniently 838pm tonight after contacting police sending them emails I receive another email saying they were going to refund my money today but I already started the charge back process you dam right at the police’s recommendation listen it’s only 200 bucks but I have all the patience and time in the world and don’t like to be cheated. I will also say I offered an out all they had to do was replace and send me the other hats besides the special I would eat that one as I know it was sold out on there site but never a response to that they say I should write a review on Fedx oh I will as I have an account with them and as soon as they would have put my name in the computer too ship I would have received a shipping alert come on folks. Be aware they make good hats they are NOT good people if you get it your lucky I am sure they have sent out thousands of hats but I have been reading there reviews and holy cow it’s trend just my warning too you

Terrible company - first, no phone number to speak to a real person. Secondly, they charge some bullshit 8 dollar restocking fee for refunds, even when someone wants to get another hat. Quality is ok - nothing special here, just some felt and a brim - but they think they deserve $8 for returns - avoid this company and shop in person

Scammed me on my gift hat no customer service at all it’s just a fake computer preprepared answer not specific to question bottom line never got hat charged 73.03 and reported to my CHASE CREDIT CARD COMPANY AND THEY REVERSED CHARGES

Arrived Today: The Violet Rose & pin is a truly awesome cap. I love it. My 'Box of Chocolates' has been dispatched and I'm eagerly awaiting it's arrival. Boston Scally's rock, alright.

I really love the products. But a bad experience has soured me from ever buying them again. I got a gift from my elderly dad. It was the wrong cap and didn't fit. So we returned it. They only send a credit to the original email address (aka buyer) and not the recipient. My Father can't seem to locate the credit email and we have a limited time to use it. So we will dispute the charge and never buy from them. Why is it when I get a Goldbelly or Harry and David gift and it's no probs. Melted frozen goods? No worries. Smushed pears - here's another box. I returned the cap and it was received. Now it's all blah blah blah about taking care of the customer. No more.