BoostinfiniteReviews of boostinfinite.com

Ordered a phone on 4/25/24 as part of a promotion (free iPhone 15 with $60/mo unlimited data for iPhone package). Today is 5/15/24 and still have not received the phone. UPS apparently lost it, and it took many calls to both UPS and Boost, but finally today, after a 33 minute conversation with Boost, they said they would “begin the refund process,” But that it will take 7 to 10 days to go through. WHAT?! My sincere advice is to stay away - as far away from this train wreck of a company as possible. Wish I had gone on Trust Pilot before I initiated this purchase.

DO NOT USE THIS COMPANY... they cannot make my I phone 15 that they provided work on their network.. it has been 5 day now with no service from them. I must say the customer service staff is very nice and good to work with but they cannot make it work. I have two I phones with the same problem... *** Update May 22*** After 13 days of a non working phone a very good tech guy suggested we contact Apple.. He actually placed the call... Indeed a good call as a hardware issue was found... 7 hours later with a rebuilt phone, Boost managed to make it work. This should have been a trouble shooting step many days before this however. To the company's credit I was then contacted by the corporate office in response to a BBB complaint I filed, to follow up and make sure my service was working. These people are trying hard and one day this may well be the Go To company.

From the beginning it was problematic First they promised quick delivery of my phone which didn't happen it took ten days to get my phone In the process of getting the phone I was lied to over and over by customer service and I tried to just cancel the order and I was told it was canceled then they billed me anyways so I called again and the phone was out for delivery but I still didn't get it for 4 more days after that I really should have sent it back and got a refund because the service is horrible they don't use multiple towers that's a lie too...they say dish network, tmobile and att towers are automatically switched to ensure you have great reception and the best service, I have yet to get good service and my phone is always connected to tmobile which is really bad in this area but even where there's good tmobile reception in the cities nearby I get 5g there and it's still extremely slow and I constantly lose service... now I'm locked to their service and I regret it so I'm saving up money to pay off this phone so I can lose the most horrible service I've ever had Stay far away from this service, it is horrible

I have had nothing but issues with loosing my data every since I started service with them on April 3rd. They claim my issue will be fixed on Wednesday May 15th and only offered me a $5 dollar credit! I do NOT recommend Boost Infinite!!!

After being a republic wireless customer for a decade we are leaving boost. It has been nothing but problems since boost took over. I did not have data for two weeks, then they did not cancel a line and I did for it for three months in addition to hot spot which was not supposed to be charged. Then I tried to add new lines but it said my card could not be used. Tried another card and got the same thing. Check with my banks and there was not an issue they were seeing it canceled by boost. I think they were pushing us republic customers out. Going to mobile. Retention just said sorry we can't fix your card. It is not my cards.

I've had boost Infinite for a few months now. They use ATT towers where I live so coverage is great. Set up was easy. Porting my number over from a horrible horrible TMobile service was easy. I recommend boost infinite. Even got my wife to switch from cricket who she has had for years to boost and she's loving it. I read the bad reviews. People have to understand no one wants to pat someone on back for good job but they will not hesitate to throw out they have had a bad experience. So remember have to take everything with a grain of salt.

Scam,got approved and then canceled,took my money the same day they supposedly shipped the order,risk management team is incompetent

My experience with Boost Infinite was unfortunately the worst experience I have ever had with a cell phone company. I was initially pretty enthusiastic about everything they offer only to be so let down by not only their complete lack of customer service but also I feel blatantly lied to and manipulated and to top it all of they actually have the nerve to try charging my account this morning for a monthly payment on a service I never even activated our agreed to. I really don't know if everyone there is ignorant and incompetent or if they are taught to lie and scam people and it's feels like both are probably true.