Dyshene D.
Excellent Resort stay
I felt like I was at my other home. The place was clean. It had all the accommodations that I would have at home. My family felt comfortable and had a great vacation.
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
Bookvip (bookvip.com) has 662 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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662 approved reviews, newest moderated first
Dyshene D.
I felt like I was at my other home. The place was clean. It had all the accommodations that I would have at home. My family felt comfortable and had a great vacation.
Shane G.
Im a single dad planning a vacation for my daughters and I. I booked online and got a message saying to call and confirm the reservation which I did. Then I was told I'm ineligible for the promotion because I'm not married, cohabitation or a single mother, to be clear, no single men. Once I do remarry or cohabitate, I still won't be using this service.
Response from BookvipMay 31, 2016
Thank you for your feedback. Unfortunately, the resort's set forth the eligibility requirements for the special promotional packages NOT BookVIP. If we could accept everyone business we gladly would, however, the resort's are subsidizing the cost of the vacation in exchange for meeting their requirement's which is why the packages are up to 70% off. We are the #1 provider of promotional packages and have sent over 100,000 people on vacation already this year. The eligibility requirement's are different for every special resort offer. As the owner, I stand behind our packages 100% as we go over all the requirements on the phone. That being said, there maybe an offer you do qualify for and you can reach me directly [email protected]
kim T.
Extremely easy honest no headaches very accommodating Customer Service!! They r very helpful & very smooth process will Use them every time I travel!! I'm hooked Marvelous Experience!#!
John W L.
Made reservations online with credit card. Then told I had to call them. I did, they asked personal questions that had nothing to do with getting a hotel room. They said I would have to set through a 90 minute presentation on buying a time share. I refused, they canceled my reservation. Will watch my credit card closely for next few months.
Response from BookvipMay 30, 2016
Thank you for your feedback. On all of our promotional packages says "*Resort Preview Required" and at the bottom of each page it has the "Terms & Conditions" of each package which we go over with every customer that purchases a promotional package. The reason the packages are up to 70% off the retail rate is the resort's are subsidizing the cost of vacation in exchange for you meeting the eligibility requirements which is listed in the "Terms & Conditions". We are the #1 provider of promotional packages and have sent over 100,000 people on vacation already this year. As the owner, I stand behind our packages 100% as we go over all the requirements on the phone. If you have any further questions you can reach me directly [email protected]
Kelsea Michele S.
I was referred to look into you guys by a friend and was severely disappointed. I was excited to use you guys as my fiancé and I have been planning our Honeymoon to Cancun and spent hours looking for a place/package we both loved; when we finally agreed on one I called to get more information and was irritably asked to read the terms and conditions the man then prompted that we were too young (because we are under 30) for any of the deals and hung up on me giving no other explanation or time to even ask any other questions. When looking for a place to spend our honeymoon and using a site that advertises customer service as well as affordable vacations this was very disheartening. Its sad that we can't use you guys simply because we are under the age of thirty and honestly it makes me feel discriminated against. My fiancé and I might be young but are very mature, we own a house and both manage adults way older then us. I will be telling my friends that referred us about this and will not be referring to you in the future. Then called CheapCarribean.com and the lady was so kinda and nice and is sending me over deals that she personally recommends. WAYYY Better customer service and experience with them then what I had at BookVIP.com
Response from BookvipMay 30, 2016
Thank you for your feedback. Unfortunately, the resort' set forth the eligibility requirements for the special promotional packages NOT BookVIP. If we could accept everyone business we gladly would, however, the resort's are subsidizing the cost of the vacation in exchange for meeting their requirement's which is why the packages are up to 70% off. We are the #1 provider of promotional packages and have sent over 100,000 people on vacation already this year. As the owner, I stand behind our packages 100% as we go over all the requirements on the phone. Again, I am sorry you did not meet the age requirement set forth by the resort and will look into why that wasnt conveyed to you better. I wish you the best on your vacation. If you have any further questions you can reach me directly [email protected]
Brijpal.
Took my money gave me confirmation of the Hotel then later called and said no more rooms available but will move you to another hotel. it's a sham i checked there were plenty of rooms available just nothing but hassle. Needless to say i cancelled the entire trip with them and booked with another company... 0 STARS..
Response from BookvipMay 25, 2016
Hello Brijpal, Thank you for your feedback. However, we are definitely not a sham as we have sent over 100,000 people on promotional packages this year a lone and have more actual customer video reviews than travel site in world. However, this is a LIMITED promotion which means there is LIMITED amount of rooms at the 70% off the retail rate for each hotel. The hotels are NOT discounting all their rooms, however, they are discounting a specific allotment for customer's that meet their eligibility requirements for the promotion. I apologize for any inconvenience this may have caused you and you may contact me directly at [email protected] for a solution and I will be gladly able to assist.
Joanna Swindall G.
Sonesta did a great renovation of this property. No issues at all with our stay or booking experience.
MikeD
Very beautiful nature and good maintained resort. We had really great time. PS: Mountains view is gorgeous.