Chantee M.
Scam
After being told by several agents (and verification process) we qualified for the tour, we arrived at the tour site to be told pur income did not count (SS and pension) and WD would be billed the full nightly rate and not receive the tickets to attractions I purchased or a refund for them. After many frustrated calls, they pulled and reviewed my booking and confirmation (I had to fight to get them to) they admitted they "dropped the ball and were truly sorry pur trip was ruined as we had to come home early) and still refuse to pay back more than $34. I have contacted legal represntation who says since the calls are recorded and show they are in breach of contract they owe us the full amount paid. I just want to avoid others the embarrassment (of being told in front of everyone in the lobby we didn't qualify then escorted us to the door). Having to stress about finances since they wanted the full amount and having to come home early and being out the cost of the tickets!! It seems WS qualified for book VIP but not the resort who diacriminages against the elderly, retired and disabled (westgate reaorts in Gatlinburg) as rhey do not consider any of these "income" and refuse to allow these groups to purchase timeshares etc.
Response from BookvipJul 15, 2016
Hello Chantee, Thank you for your feedback. Please contact me directly [email protected] as unable to locate any reservation with your last name. BookVIP is the largest provider of promotional packages and have already sent over 100,000 customers on vacation this year. We also have an A Rating with Better Business Bureau. We also have more actual customer video reviews than any other travel web site in the world http://www.bookvip.com/sitereviews



