BookvipReviews of bookvip.com

My wife and I do not regret our decision to celebrate our 10 year Anniversary using BookVip to go to Cancun. We will recommend you to our friends.

Holy cow people. This was a once in a lifetime vacation for my wife and I and it was less costly than our trip to Branson. I've never experienced the level of service we received at the resort. The resort: 5 star service, exquisite food and drink and the views...wow. BookVIP: my new favorite company. There are zero complaints from us and not enough room for the praises.

-booked vacation in Orlando, FL. -Was clear with representative that I could not attend time share presentation on Saturday, because I had a work function to attend. Was told they don't schedule those, but that I could change to the next day once I got confirmation. -got confirmation, tour booked for Saturday -called resort, was told to call back next day as the person i needed to speak to was not in -called again next day- phone lines down -called again next day- phone lines still down -called again. was told that 1) there were no open slots for Sunday and 2) I couldnt switch to Sunday anyway because that was the day I was checking out, and rules stipulate I MUST do tour on Saturday -asked about earlier time, was told even with earlier time, I would not make it to my work function on time because presentation takes approximately 3 hours (not 90 minutes as stated) -contacted bookVIP, asked that they intervene with the resort on my behalf -bookVIP rep placed me on hold, came back 5 min later and said she had called resort and they could not accomodate me -called resort back, was told that no one from bookVIP had called -bookVIP refused to refund the charges, even after being called on their lies and false advertising I have now had to 1) make other arrangements for my stay at the very last minute and 2) file a dispute for the charges with my bank due to false statements from bookVIP. Unless you have a completely open schedule and can arrange your vacation around them, I dont recommend booking any of their packages. A vacation should never be this stressful. Edited 08/24 10:40 AM EST It seems the owner of Book VIP has decided to 'rebut' my review after staff has contacted me offering free vacations and "to waive the additional fees" and I declined. Apparently I am unable to respond, so I am editing this review to respond. First, I was very clear with the representative that I was attending a work function and wanted to bring my family on a mini vacation. If these packages are not 'designed' for said use, then why not come out and say that? Second, I was absolutely told I could reschedule the tour with no problems, after explaining I would not be available on Saturday. Why not just be honest and say it's not possible? As you know from my original post, I booked alternate accommodations. I didn't NEED your reduced prices, I WANTED to attend the presentation and possibly purchase. The phone number I called was the one I was instructed to call after speaking to BookVIP. It was the resort phone number, as instructed. I never said it was BookVIP's number, I only said I followed all instructions provided to me to change the day AS I WAS ASSURED I COULD DO. To clarify, the resort NEVER offered me an alternate time. I ASKED if there was an alternate time, and was asked what my schedule was for that day. I advised I was to be at my work function at 11 AM. I was told, and I quote "We have an 8 AM, but even with that time you will not make it out of here before 11 AM to be where you need to be." A 90 minute presentation instantly turned into 3 hours....interesting. I completely understand you have no control over the length and time of the presentation. What I have issue with is 1) you assured me I could change the day. If I couldn't, you shouldn't have said I could, or, having no control over that, you SHOULD HAVE COMMUNICATED THAT. 2) You advertised a 90 minute presentation - that was untrue. I have no doubt you have many, many satisfied customers. I simply am not one of them. It's interesting that my entire communication from you has not been to apologize for being mislead, but an attempt to bribe me to remove my review. Literally, your representative called and asked me to remove my review in return for a free vacation and "fees waived", but no-one has simply apologized for being untruthful as to the terms of the vacation and offered to refund my purchase price. In short, it's not my satisfaction with your services that you are concerned with, but my public airing of this situation. In conclusion, Mr. Colligan, stop pandering to me. I am an intelligent professional, and I expect what is told to me to be the truth. I VERY CLEARLY advised your representative that I would be very vocal about this if the issue were not resolved. I EVEN ASKED YOUR COMPANY TO INTERVENE ON MY BEHALF TO THE RESORT, IN HOPES OF SAVING MY VACATION PLANS!!! I am NOT just someone with buyers remorse trying to cause a stink. I don't need my fees waived - My bank is handling the dispute on these charges and my card number has been changed to protect me from additional fraudulent charges. And free vacations are nice, but they aren't worth my self respect.

We had a wonderful time. Definitely worth the price. We will be going back again.

BookVIP took care of everything I needed and my trip/vacation in 7 years was well worth using them, so stress free and relaxing. Will use again :)

I booked 3 nights at west gate lakes Orlando 123$ great value but the 90 min presentation was 4 hours long high pressure sales they actually made me feel bad about saying no ! When I booked it clearly stated that I would receive a 100$ dining voucher! I recieved a coupon card only good at bad restaurants and you had to purchase something to get any discount ! Definite false advertising ! Then I did a video review about it which is not on there website! They clearly sensor all negative feedback ! They then sent me an email asking how much trip was I explained my displeasure and never got a response ! Great value for my stay just angry about customer service !

I booked my trip from Bookvip.com. The service was great. They took care of you from beginning until the end of the trip. They always call to confirm that everything is ok. If there is issue, they resolve problems immediately. I highly recommend Bookvip.com to anyone who would like to book the trip. I am hoping that they offer flight to the destination in the future. I do believe that this will attract even more people. Thanks again for the great service from Bookvip.com.

Bookvip was very easy to use to book our vacation and will be booking through bookvip next time we go on our next vacation. There were no issues none what so ever bookvip took care of everything all we had to do was make a phone call book it and they took care of the rest