sighisoara
worst experience ever!!! I booked w …
worst experience ever!!! I booked with 10 days before a hotel for new years eve, they took my money then with 2 days before my departure they tell meit is not available anymore after I already payed, more than that they wantedto apply penalties. Really? Huge scam, I don't know what exactly is the deal with this people but tome appears like a huge scam....
Response from BookvipFeb 10, 2017
Hello Stefania, Thank for your email and feedback. I personally looked into your issue and your reservation at River Terrace was effected due to forest fire in Galtinburg. Westgate Smoky Mountain is sponsoring the promotional package and half their resort where the presentation is located was damaged by the fire. Due to this unfortunate and unforeseen event some reservations at other hotels were effected as the sales center is not fully operational. However, we will be contacting to you offer you a future vacation at free of charge. Please contact me at [email protected] so we can make amends for inconvenience. James Colligan Owner [email protected]



