Cathy B.
Wait 3-5 or 13+business days for refund
A friend asked to use my card to book a Mexico vacation with bookvip.com. The website acted like it stalled when I was booking, so I didn’t know that my charges went through. I did this again, but accidentally booked the wrong place, again it stalled, so I didn’t know that my charge went through. My friend wasn’t married and they were under 30 years old, so they didn’t qualify for the trip. We called for a refund. I was told 3-5 business days. I was credited the lesser charge of $99 by business day 4, but it’s 13 business days later and I’m still waiting to be credited the $370. Every time I call they act like that charge was missed, and they assure me they have it taken care of. This is bad business. I am worried for my friends that did book a vacation through bookvip.
Response from BookvipDec 13, 2018
Hi Cathy, Thank you for bring to my attention. My customer service manager will be contacting you to get your refund issue resolved and make ammends for any incovenience. Best, James James Colligan Owner BookVIP.com



