Books-A-MillionReviews of booksamillion.com

nice enough, howerver i ordered a book to be shipped to my brother and it never went out. sad too as they have good prices. i don't want to say anything except this.

383498Book ordered on 8/11, standard shipping 3-5 business days. On 8/12 I got a shipping notice and UPS tracking number. As of today, 8/24, the order status is still 'Just Shipped' and UPS does not have the tracking number in their system i contacted their customer service and they really help me their nu is on top

Nothing. Nothing was in the box. Oh, but it was wrapped and sealed nicely, and had all the promising aura of a newly packaged novel. Much to my heartbreak, Books-a-Million took my money and sent me boxed bemusement. Parceled pain. Distributed dissatisfaction. I’ve cancelled the rest of my order, but have zero faith that that effort will prove useful. I don’t expect a refund. I won’t shop here again and will advise even a complete stranger to steer clear of the empty Books-a-Million.

This was the worst online ordering experience I have EVER had. I never leave reviews but had to for this awful company. I ordered a book back in JANUARY!!! January 2021 and just got notified by my bank that they charged me for the book that I have waited 9 MONTHS for. To which I actually moved out of state so now I have absolutely no way of even getting said book I waited MONTHS for. To which they also never even sent me an email saying the book was shipped or my account was getting charged 9 months later. When I contacted customer service of this, they refused to refund me or really do anything other than send a letter instructing the resident of the address I had the book shipped to to return the book and then I could get the refund. I don't even know who lives at that address. I tried to cancel the order months ago but was unable to because when I looked up how to, their site says you can't cancel an order if it's "in processing" which my order was for at least a good 3 months as I would go back periodically and check the order. I of course forgot about this order because there were more pressing issues in my life, but now BAM has blamed me for not reaching out to customer service to cancel the order but I thought I wasn't able to since it was in processing. DO NOT order from them. They are a horrible company with the worst customer service ever.

Double charge and won’t refund in timely manner, say let your bank handle it. I’ll handle it and NEVER ORDER FROM YOU AGAIN.

This one of the most screwed up ways of order books you love. First is that when I tried to cancel my order they said they cannot do then i did investigation about this company and i found their hep which is six zero seven⁴³⁸³⁴⁹⁸customer care was very nice and helpful person who helped me and you can count on her at any time

Ordered 6 books in May and June (2 separate orders) and only 1 order showed up. The box was EMPTY! They said they ordered a replacement that had not arrived after 6 weeks (but Amazon has the book in stock for prime delivery). The replacement never came. Not sure how a store that sells BOOKS can’t seem to get an order completed. Will not order from them EVER again. Still waiting on a book that has been ordered by BAM for over a month.

This store and website are absolutely horrible. It says that the books I wanted were in stock at store in my area but that was a lie. I drove there twice in two days because the website said the books were in stock. Neither time were they on shelf. Didn't ask for help I was so disgusted with this store and website.