Books-A-MillionReviews of booksamillion.com

Absolute worst customer service in the industry. My first order, the book literally fell out of the package in transit. The second order they canceled without contacting me, it's like they don't even want to sell books. This company is in the business of frustration and annoyance, you'll never actually see a book from them.

The worst is in Jackson Tennessee.Never walk through the doors again.

Went in to buy a book, I already knew what I wanted so it wasn’t going to take but two minutes of myself walking in, grabbing it, and paying but I did not purchase the book today and will most likely just order it from Amazon because I understand that you close the Beckley, WV store at 8pm but it was 7:40pm when I walked in, the younger girl with long black hair didn’t even let me get into the door without rudely telling me in exact words “just so you know we’re locking our doors in twenty minutes so get what you need and let’s go” I came in for one single book and would have been gone but it was very obvious that she didn’t want to make a sale, she just wanted to leave. So you can count me out going into this store as long as she is there. I do not like to be rushed in general but she made me feel rushed and completely unwanted, when I walk into a store I’m about to spend my money in I would at least like to feel like I’m wanted. A simple “hello, welcome to BAM we are closing our doors in twenty minutes.” would’ve been pretty nice but it’s clear that’s not what your customers are going to get so you can count me out as one. As long as she is there my business will go somewhere else. Have a great day.

After seeing the reviews for Books-A-Million, I got a bit worried that maybe I wouldn't receive my order. I thought about cancelling it, but I had also seen that the customer service was not good. So all I could do was hope for the best. Thankfully, this wasn't the case. I ordered three books with their buy two, get one free deal and none were cancelled. All my books were available and shipped three days after the purchase date. A week later, I received my package in the mail. The box wasn't damaged, nor were the books, considering they made a trip from Alabama to California. Overall, I had a great experience and will definitely order in the future.

I ordered a book and AFTER I paid I was told they would let me know when they would have it ready to ship from the distributor. That was a month ago. I tried to call customer service and the robot sent me in circles. I tried to write customer service at the designated email, and immediately got an email back saying that their server had automatically sent my message to spam. I understand that supply chains are a mess at the moment, but this customer service is ridiculous. I won’t be shopping with this company again.

This is a TERRIBLE business. Says books are in stock, then after you pay, notify you it will take 6 months to year to get them. Three months in waiting, they cancel your order with no notice. Then, they ship you books from your cancelled order and charge you again. When you try to cancel the 6-month-old fraudulent order, it will not let you log into the website, no matter how many times you reset your password. They outsource customer service, and when you send them an email trying to fix the situation, they NEVER respond. Then, after a month of trying to get book returned, they want you to pay for the shipping TO YOU and BACK for their mistake. This place should be avoided at all costs...it is a complete scam!

books are easy to find, easy to read, but there are not all books, I would like more books

This store has some of the best atmosphere for book reading and browsing. With friendly and knowledgeable staff it is a win win to shop here! 10/10