Books-A-MillionReviews of booksamillion.com

I ordered a backpack that stated that it was in stock to be picked up, put my order in got the confirmation email and that it was good for pick up, while we drove to the store to Beverly hills for the order we get there go to the register a man was working there who opened a cabinet to receive the item when a manger came up quickly shutting the cabinets quickly saying those are other orders and that they no longer have my order there and canceled it. Just now at 5pm I go on their website and shows that they have one in stock again. I called and again said no they do not, they really need to update their website

We are BAM members, and I like browsing in the store, but after two bad experiences shopping and having books shipped online, I won’t bother. I have ordered books online that have been in circulation for 11 months, such as the last instance, but have waited months to get the book. In the previous situation, the book was in the store for quite some time before it was ever shipped.

Website is incredibly slow and unresponsive. Mobile support is batsh*t terrible, and checkout screen is hardly functional. If you have a membership, it’s still worth using, but you’ll have to push a rock up a hill to get the website to work at all.

Two star because I have ordered things from here and gotten them for a decent price. But my last two preorders, placed months ago, were canceled for being 'unavailable'. Give the customer an option to pay the extra fees, or tell them WELL in advance you're not stocking it. Don't just drop the product on launch day with no way to order it anywhere else. Now if I want it, I have to pay a scalper. F off! 🤬

BAM tries, but underperforms. Today’s visit: after checking out with over $200 in books, was informed BAM had gone “green” and no longer provides bags gratis. Naturally, there were bags for sale. This represents part of BAM’s slow degradation of customer service. Go woke, go broke. Upon arriving home and reviewing the receipt, discovered BAM’s check out system charged $175 for an item marked at $167. Frustrating.

Went into the Coastal Grand Mall BAM today. Found a book I had been looking for called Foxfire. Was told a price by a staff member stocking at back of store. Price did not match at register. Questioned price and register personnel would not call for price override. Tried to sell me MEMBERSHIP CLUB as well. C Young.

nice enough, howerver i ordered a book to be shipped to my brother and it never went out. sad too as they have good prices. i don't want to say anything except this.

383498Book ordered on 8/11, standard shipping 3-5 business days. On 8/12 I got a shipping notice and UPS tracking number. As of today, 8/24, the order status is still 'Just Shipped' and UPS does not have the tracking number in their system i contacted their customer service and they really help me their nu is on top