Books-A-MillionReviews of booksamillion.com

I had to wait over a week for my refund because they were withholding it and then they tried saying that it was my bank when in fact I had an email stating that I never got a refund, MY BANK HAD TO START A DISPUTE OVER THE CHARGE CUZ YOU NEVER REFUNDED ME so I tried purchasing my item online that same day that I tried buying it in store and it said that they didn’t have it in store (even though it said it was available in store) The day I ordered it said it was in stock for shipping now all of a sudden it’s on back order😂

I’d give it no stars if I could! Do NOT use this site. It is a scam. They take your money and don’t fulfill the order. They won’t let you cancel the order either. They leave it in pending. If you contact them, they do not respond. I’ve been trying to get ahold of them for 3 days and still no response! I would not recommend this site! It’s a scam, they are thieves 💯

I rarely write review,but was SO BAD that I could not imagine. AVOID them like a PLAGUE! Because of their IMPERTINENCE and IMPUDENCE. I registered there,ordered something as well as their "Millionaire's Club" services,because they were pushing it really hard and also because I was getting free shipping with it.And after payment I got this email: "Status: This item is no longer available and has been cancelled.Cancelled items are no longer available. Unfortunately these item(s) have been cancelled from your order in our system." So,they are selling/offering something that they actually don't have,hm...I thought. OK,so I went for refund ofcourse.And then...troubles start. At first,they were just ignoring my emails. I could not believe. Then,after a while (I'm looking at the emails now,it's been 19 days! of them not responding),I wrote them "Do you want me to ask for my money back via Paypal or what?". Only AFTER THAT (3 weeks later!) they refunded me for cancelled items,but they were OPENLY REFUSING to give me back for their "Millionaire club" service.I told them I wasn't being using it,nor I plan to use it,it's just something that I don't need.I was dealing with Jena Richardson from their support and she was showing no interest to assist me on that matter. Then I requested refund via Payapal - they were just simply ignoring it! I never met company like that before! Finally,I had to open dispute on Paypal,to resolve all that. It took me some while and some nerves,but finally Paypal sided with me and AGAINST THE B.A.M.'s WILL refunded me. It was not about the money,but about their INSOLENCE! If such big company can't afford themselves to refund normal user for 25 bucks (oh boy,what a big pile of money!) for service one just doesn't need - that is just showing how GREEDY they are! Really,trash of all trashes!

Ordered and waited a few days. No shipment info received. Called to cancel the order and was told that it was pending so they couldn't.. Received a shipping notification that evening. Label created. That was the 30th. Says could take 72 hours for info to update. Info didn't update on the 31st so I had to wait over the weekend due to New Year's. On Monday, tracking only showed label created still. Called again and was told that since there wasn't any tracking info that they would issue a refund.....in 3 days. Then another 3-5 days to receive it. Because the label was created they couldn't cancel the order. They acted as if the package was lost, though after reading the reviews here I sincerely doubt it. It sure seems like they created a label after I asked for the order to be cancelled in order to prevent the order from being cancelled in the future. Coincidence probably.... And customer service is anything but. All they'll tell you is what they can't do to correct the situation. And they can't do anything at all. I used to go into books a million all the time. After this experience I wouldn't touch them with a ten foot pole. In the end I'm probably going to have to reverse the charge on my card to receive resolution to the problem. Horrid company. I would avoid them if I were you.

Gotta love false details. They took my money right away and gave delivery dates then proceed to tell me it is backordered..... Never again.

Do yourself a HUGE favor & order from ANY other place. HORRIBLE HORRIBLE company to order from. I rarely leave reviews but this is just ridiculous. I ordered 3 books 2 weeks ago. 1 I noticed 2 days later (by looking at my order, NOT by getting an email from them) that 1 of the books (they sold me as in stock) is now "on order". I could have ordered all 3 from another place (& gotten free shipping). And would have all 3 a wk ago. I tried to find out if I'd get the 3rd book period, let alone in time for Christmas, to get pretyped basic responses. I emailed 2 more times trying to get an actual response to what I was asking in my emails. During this...my other 2 shipped 12 days ago & I STILL don't have them. I've now had to order the other 1 from another company paying 20% more PLUS another shipping cost bc I didn't order there during the sale, & now getting only 1 book also have to pay shipping (again). So that's all frustrating, but then I emailed their normal support email address to tell them to cancel my order as I've ordered elsewhere. Then explained why I was upset. And I get a very odd return email from" MAILER-DAEMON...." with letters & stuff that make no sense but at the top am told "Hi. This is the qmail-send program at mail.booksamillion.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.". So trying to cancel my order I am being delivered as spam...oh well too bad sorry it didn't work out, lol. Not ok! So I have to find a way to cancel this so I'm not charged in 4 weeks if they get the book. And may have to reorder the others as they should have been here 5 days ago.

HORRIBLE BUSINESS WITH NO CUSTOMER SERVICE! BEWARE!STAY AWAY! THEY WILL NEVER SHIP YOU ANYTHING AND THEY WILL NEVER LET YOU CONTACT THEM ABOUT ISSUES. I HAD TO CANCEL ORDERS THRU MY CREDIT CARD AFTER WAITING MONTHS WITH NO CUSTOMER SERVICE AT ALL. STAY AWAY! BUYER BEWARE! THIS BUSINESS IS TRASH!

Don’t ever buy from Books a Million. Not even in store or online. Online they never ship the books in time and it takes weeks. Or they downright are scummy and leave your order pending. In store they sign you up for magazine subscriptions that renew on their own. I can’t ever just buy a book without the extra garbage. Terrible company that should be avoided like the plague.