Books-A-MillionReviews of booksamillion.com

Dreadful experience. I ordered a calendar that their website said was in a nearby store that I could pick up. They took my money, then almost immediately sent me an email saying the calendar was not in the store, and I should either pay for it to be delivered or drive to another "nearby" store. The next nearest store is over an hour away so that is not an option. Nowhere in their email was the option of a refund, or - hey! - even the offer to deliver it to me at no extra cost, given they had taken my money for something they apparently knew was not available in the store. I then had a live chat, where I informed their customer service agent that their website still said that store had stock. She said when the website says "limited stock", the BAM definition of this can be anything from limited stock to no stock. Actually, when I ordered it said it had two calendars - which in my book means you have two calendars to sell in that location. I was then advised that the money should "usually" be released in 7-10 business days, but that I might also have to seek a refund after two weeks. Great - I was hoping someone would take my money right before Christmas and then tell me I could have it back in two weeks, or even have to claim it back after that. Why would a company place a hold on my money for something it had no intention of delivering as promised? Why lie about your stock? Two means two - NOT none! BAM doesn't seem to be aware they are one of many, many companies people can choose to do business with - they have certainly lost my custom! Oh, and the best part was that - to say sorry - they sent me a coupon for 10% off. Which is meaningless, given that I can find a 15% off coupon online. Thanks for trying to charge me even more than I would pay as an apology for tying up my money and wasting my time.

Ordered three books. They shipped separately. First two arrived after 2 weeks. Slow, but they arrived. It is four weeks and counting on the third. Ordered 29 Nov for Xmas. When you click on the support links on their website, a blank white screen appears. The only option to contact them was by live chat. There was no live answer. It returned generic support articles and suggested I send a message. Waiting for an answer, but not holding my breath.

Is Books-A-Million at Coastal Grand Mall A Scam? No Books-A-Million at Coastal Grand Mall is not a Scam. However there is literally only one helpful employee in the entire place, and the service is the worst I've had at any type of store. One time, I looked around for an hour for a specific title, and not once did anyone offer to help me find it despite there being tons of people working and me clearly not finding what I need. That's ok, I am self sufficient. I went back the next day to try again to find what I was looking for, and was looking in various sections. Again no one offered to help despite me wandering all over the store and there being plenty of employees working. I visit frequently, but it took several weeks for someone to ask me if I wanted to sign up for a membership. This is the one good employee they have as far as I can tell. Another time I was looking at collectibles and a guy that works there walked in front of me, literally between me and the shelves, and starts straightening them, and told me to just "let him know" if he was in my way. The manager doesn't care at all about customers, it seems like he more interested in straightening shelves and chatting with employees. So reluctantly I am going to start going elsewhere despite this being convenient and having a good selection.

Outstanding Service! I have ordered multiple times from Books-A-Million and I continue to receive outstanding service from this company! I highly recommend.

Went into the Coastal Grand Mall BAM today. Found a book I had been looking for called Foxfire. Was told a price by a staff member stocking at back of store. Price did not match at register. Questioned price and register personnel would not call for price override. Tried to sell me MEMBERSHIP CLUB as well. C Young.

Immediately after purchasing a book, my email inbox was flooded with spam emails and they just keep coming; they must've sold my email to hundreds of spam companies. Thanks a lot.

There deals they advertise are very misleading. They had a company wide buy 2 get the 3rd free mix n match deal instore or online. This was true for there store locations but for online they made it so it is only certain titles they will allow the deal even though you could get the exact same books in store and get the deal. No where do they have it advertise either that it is select titles. This was very disappointing and lost out on a big deal since the closest store to me is over 3 hours away

Been to their store in Bradenton, FL. Helpful staff, good variety of books and magazines.