Books-A-MillionReviews of booksamillion.com

Do not shop books-a-million. I ordered a textbook in early August and paid an insane amount for next-day shipping. The book proceeded to not get there the next day, or the next day, or the next, so I emailed them in they told me that my address was wrong and the only way I could have my package delivered was by "fixing" my address. I tripled checked my address and found it to be correct so there was nothing I could do. I reached out and told them this, and they essentially said suck-to-suck "fix your address". A few weeks later I was notified that it was returned to sender. Book-a-million not only refused to refund me, they refused to send my book unless I "fixed" my address. It has now been almost 4 months and I have still yet to receive my book or a refund. DON'T SHOP FROM THEM.

Awful. After reading the other reviews I was relieved that my item was actually in stock and shipped. Ordered the Akira Box for $150+ and it arrived unsealed (no clear wrap) and missing a book. CS said they would need "pictures of proof" to do a return. How do I provide proof of a missing book. This has become a huge mess and other stores like Target and Amazon now sell this box set for $127. So I paid more for a faulty product and a headache. This was a gift and I doubt it will be solved by the birthday of the recipient.

Website is awful to use. They sell things they don't have and expect you to wait months even though it says 3-5 day shipping. I will never buy from them again

Took cafe / seating away and is now dead to me.

Bought a hard copy of a signed book and had it shipped. Obviously, if you buy a copy of a signed book you want to buy and keep it in pristine condition. The book was shipped in brown paper packing with no padding. The book arrived with the dust jacket spine was very wrinkled. The shipping charge was six dollars. It was mailed with the same care and protection used by Thrift Books (they ship for free). I’m just disgusted by that company.

I pre-ordered an autographed copy of a book in March of 2023, for a release date of August 1st. As of August 5th, I had not heard anything from the company, so I reached out to customer service, who said, “you’ll get a tracking notification when it ships today.” The next day I still did not have a shipping confirmation, so I reached out to customer service again, and they said orders were more than they expected and it could be another week or two before mine ships. All along I had been speaking to people in a book club who were having similar issues. A few people were told that they would not be receiving an autographed copy or the artwork that was supposed to come with the pre-order. Orders were cancelled. So I panicked and contacted customer service again. I was told it is an issue with the warehouse and they would reach out and find out what the issue was and email me when they knew. About 4 hours I received a shipping notification with tracking number, this was the 7th or 8th of August. I just received it today the 17th of August. I had paid for expedited delivery because I wanted to read the book on release day. I ended up buying it on kindle so I could read it (I actually had the book finished before they shipped it). The book was $17.99, I paid $29 which included tax and shipping. I paid $10 in shipping and it took 10 days to get to me. Everyone who pre-ordered from Barnes & Noble, Amazon, or Bookshop.org had their books on release day or at the very latest the 3rd of August. I will never buy anything from Books-a-Million again, no matter how much I want an autograph or art work.

I dont CARE any more, for the books a million in waterford , there no longer is seating nor is there a refreshment stand since covid . How ridiculous

I was in the store less than 30 minutes ago buying 2 books and did not receive a receipt. I decided not long after I got them i wanted to return them but since I did not get a receipt, they wouldn’t let me, even when I was just in the store less than 30 minutes ago. The manager said they couldn’t find the transaction on the computer. Do not go there.