Bokksu Snack Box Reviews | Read Customer Reviews of bokksu.com

Bokksu Snack Box Reviews | Read Customer Reviews of bokksu.com

Bokksu Snack Box reviews

739 approved reviews, newest moderated first

Sharon
Jan 27, 2026
Bokksu Snack Box Fan for Life!
Bokksu Snack Boxes are the perfect way to add joy to your life! Seeing the Bokksu orange box on our porch always puts a smile on my face. The sweet and savory snacks are incredibly delicious. They are so beautifully packaged and described in such mouthwatering detail in the wonderful booklet that comes in each box. They taste like they are made with such care and love. We always want to go to Japan after eating them. Shipping is usually fine which is a feat in itself considering today's tariffs and customs duties. If you do have any issues, Ruth and Emi, the most wonderful Bokksu customer service team, will always solve your problems. Excellent, excellent customer service! They answer promptly and they have always made me feel like a valued Bokksu customer. I will continue to order Bokksu boxes yearly as I am a Bokksu Snack Box Fan for Life!. They bring so much JOY into my life which I value greatly right now. Thank you Bokksu, Ruth, and Emi! I greatly appreciate you!
Response from Bokksu Snack BoxJan 27, 2026
Thank you so much for your kind words, Sharon. We’re thrilled our boxes bring a little taste of Japan and joy to your doorstep. Ruth, Emi, and the whole Bokksu team really appreciate your support.
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Soraya de L.
Jan 15, 2026
Great quality snacks and customer service
Great quality snacks and quick, helpful responses!
Response from Bokksu Snack BoxJan 15, 2026
Thank you so much for your kind words, Soaraya. We’re thrilled you enjoyed the snacks and had a great experience with our customer service.
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Aemun B.
Jan 9, 2026
Great Customer Service
Great Customer Service
Response from Bokksu Snack BoxJan 12, 2026
Thank you so much for the kind words, Aemun. We’re thrilled to hear you had a great experience with our customer service.
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Marianne
Jan 7, 2026
Great value, great variety!
Unbelievably authentic and tasty food! So much for your money. Customer service was incredible and I would buy from them again for sure.
Response from Bokksu Snack BoxJan 12, 2026
Thank you so much for your kind words, Marianne. We’re thrilled to hear you enjoyed the variety and authenticity of our snacks, and that our customer service made a great impression. We can’t wait to share more delicious treats with you.
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Ron
Jan 3, 2026
Does Bokksu mean ripoff in Japanese???
Bokksu Advent Calendar took 1 1/2 months to come. Ordered on 11/2 and arrived late on 12/12. Customer service blamed it on tariffs and customs delays. Funny how tracking said it was shipped out of Las Vegas. Mostly mini candies and mochi for $229. Not worth it!!!
Response from Bokksu Snack BoxJan 5, 2026
Hi Ron - we’re truly sorry your Advent Calendar experience did not meet expectations. We completely understand how frustrating it must have been to wait so long for your order, especially during the holiday season. We’ve requested your information so our team can assist you directly and make things right. You’re also welcome to reach out anytime at [email protected].
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Kaiser S.
Dec 27, 2025
Stay far away from this place if you…
Stay far away from this place if you expect your order to arrive in a timely manner. Ordered some items almost 3 weeks ago and they still have not shipped my items. Has to be some of the worst shipping on planet earth. I could have walked to Japan in back in less time!
Response from Bokksu Snack BoxDec 27, 2025
Hi Kaiser, we sincerely apologize for the delay and understand how frustrating this must be for you. To help resolve this as quickly as possible, we’ve requested your order details here. Please share them so our team can assist you directly.
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Samuel R.
Dec 16, 2025
I got great customer service
I got great customer service when needing to make some order changes.
Response from Bokksu Snack BoxDec 16, 2025
Thank you for the kind words, Samuel. We’re so glad our team could help make your order experience smooth.
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CC
Dec 16, 2025
Great customer service
All of the people I had contact with at the company were courteous, professional and very efficient. I had an issue receiving my box and they were very speedy in fixing the issue. I look forward to updating my review after my son enjoys the treats in the box on Christmas.
Response from Bokksu Snack BoxDec 16, 2025
Thank you so much for sharing your experience, CC. We’re glad our team could quickly help resolve the issue, and we hope your son enjoys every treat in the box this Christmas!
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