Beachbody, LLC dba BODiReviews of bodi.com

I had been a customer of Beachbody for about 4 years having also paid for early access to some of the newer programmes. I have recommended them in the past to friends etc; however I can confidently say now to anyone considering them…… AVOID!! The website, packages and options are to my opinion intentionally misleading or misquoting. I recently purchased what they call a ‘total body package’ this included a few bits and bobs including their protein, pre-workout and some containers etc, but also included within the package was an annual subscription to the service BODI. Firstly they tried to auto-renew my subscription to the monthly protein at over £100 which I thankfully cancelled, but despite my ‘total package’ including the annual membership it was cancelled about 2 weeks ago. Cue poor customer service and diversion, apparently I only had a quarterly subscription, nowhere on the site is there an option to subscribe quarterly in any package. Their packages are nonsense, the early access fee for programmes isn’t worth the £ you pay because you have to keep an active subscription, which they conveniently tell me I don’t have so I wasted the early access fee on a recent programme. The customer service is shocking rather than assisting with my concern or indeed considering loyalty to the service they ‘understand’ and try to sell me a more expensive option as a thank you. Honestly the most ridiculous customer service ever, the most misleading way to sell any product which is more than intentional so that people get caught short as I did. It is a shame because some of the trainers are great, knowledgeable and are worth following on social media they are just hugely let down by this scam inducing pyramid scheme style company. Please avoid

I had someone gain access to my account from another state. Whomever this person is, was able to get into my account and update the ship to address. They placed an order, and I received a notification that my order was placed at 3:06 AM. The person who did this, lives in a completely different state than I do, and I do not know anyone who lives in that state. The person that did this used a credit card that I do not own, so at least they did not steal my money but the fact that they were allowed access to my account does not say much for the privacy and security of your account if you are involved with BeachBody/BODi. I contacted BODi as soon as they opened to report the issue. I was asked to change my password and them was given a link to request that my account be closed. I filled out the form and sent it off. I just got an email response from my request stating that because there is an existing order against my account, they are unable to close it. EXCUSE ME???? Someone who is not me got into my account and created an order (a monthly auto-ship order at that) and you cannot close my account because of it???? ARE YOU KIDDING???? So, what now? Do we just sit and wait until they receive their order that was placed through MY ACCOUNT or is this something that is just going to continue until they decide they don't want their auto-ship order to continue any longer? STAY AWAY FROM THIS COMPANY! YOUR ACCOUNT IS NOT SAFE AND WHEN SOMEONE FIGURES OUT HOW TO GAIN ACCESS TO IT, THEY DO NOTHING TO HELP!

Awful company, do not support this business. They will not send you a renewal email so that they can just charge you. When you contact customer service you will be given a pointless form to fill out, as they will reply very quickly saying they will refuse to refund you. I contacted them the day of renewal and they are still refusing to give me a refund. They also overcharged me for the renewal I did not even want. When my account was active I downgraded from bodi to bod for just access to their workouts and they upgraded it back to bodi at the time the charged me for a renewal I did not want. Had I received the email they claim they sent I would have cancelled online myself. Seeing all the other reviews of people stating the same proves what a shady operation they are running. The generic reply they give to every bad review is a joke!

2nd Update: Bodi replied to my trustpilot review below with pretty much the same candid answer as all their replies to all their extensive negative reviews. Maybe if they would make the effort to check in on the upcoming charge emails that they claimed they sent out but no one seems to have received, then they would have better customer service and keep their customers happy. Update: I received an email from BODi explaining they would not refund my money. They stated they sent a pre-bill notification to my email on 1/28/24. Unfortunately, they did not actually send it, so again, beware of this scam of a company and its lack of customer service and honesty. I used to use Beachbody on demand for a few years. I used to love it. The workouts were good but now the workouts are average at best. I was charged per the automatic renewal without being notified. I chatted with their customer service and asked for them to cancel my membership and refund my money since I was not notified of the automated renewal and therefore was not expecting $100 to be deducted from my account. They sent me a form to fill out that says they rarely refund any money so there isn't much you can do but eat the fee. There are so many great workout videos out there for half the price that have great customer service and care for their customer base. Sadly this used to be great years ago but now they are just money-hungry. If they had produced quality material and had caring and supportive customer service, I would never have written such a review.

A year ago I would have given a 5 star review as have been a loyal customer for over 10 years . Not now. I renewed my subscription last September even though it had risen from £119 to £180, but have been so disappointed with the rebrand, particularly as the music is so loud I cannot actually hear the instruction ! An email requesting a partial refund- more than fair considering- was met with : “we cannot process a partial refund for the remainder of the access”. How corporate and indicative of how I am viewed as a loyal customer. I can’t express how disappointed I feel- I used to love Beachbody/bodi.

This company is a plague. I did not ever sign up, my credit card was hacked and they keep auto-renewing me. I tried to dispute the charges through my credit card company, Bank of America, and they "were unable to approve my claim". Somehow, the merchant provided "documentation" confirming that I received merchandise, WHICH I NEVER HAVE. They just showed a computer generated invoice.I am so furious. I do not know how any self-respecting health care professional or trainer could be part of this company. Also, I am a Doctor, specializing in physical medicine and I would NEVER EVER sign up for this crap.

Got no notification about a huge $60 increase to my subscription. When I contacted them about it, they were extremely rude and unhelpful. They would do nothing to make it right. It was obvious they don’t care at all about their customers. I’ve been a subscriber for years but after this I decided to cancel my subscription just to find out that they don’t refund membership renewals!!! My only options are to take a year loss or be stuck with them for another year. I’m so upset with this company and would never recommend them.

I cancelled last year and somehow the cancellation did not go through. I was charged AGAIN this year another $200 and customer service quoted rules and regulations in refusing to refund me even for the unused portion of the year. While the company acted within their prescribe rules (forget the fact they somehow did not process my cancellation a year ago), they extended zero courtesy to someone who already paid them hundreds of dollars.