Beachbody, LLC dba BODiReviews of bodi.com

Do NOT waste your money. They’re Pathetic! You will pay them once and they will continue to charge you $89 even though you’ve cancelled it. Then when you phone them, you get people that are difficult to understand who can do nothing to refund the charges. I travel and often cannot sign in to the programs. Love me some ShaunT but not THIS much!

I signed up for 14 day free trial. During the 14 days I tried and could not cancel on the app. On day 15 they charged me. They have told me this was a "renewal" and have refused to refund me. Don't sign up for 14 free days you'll be unable to cancel and they will take your money. I'd used beach body for a number of years previously. I now couldn't recommend the company as the focus is on tricking people out of money for their own gains. I used the online chat function to try to resolve and enquire about a refund and they ended the chat on their end. Really poor customer service.

They take your money unauthorized and don’t refund it

Renewal gone up by over 50%. Whilst I expect a rise in the service not over a 50% one. Allot of the content has already been created many years ago they are just allowing access. I can not see the reason for such a rise in costs. So I have cancelled my renewal month before due hopefully no money will be taken I would not recommend this service due to massive price increase with no additional benefits

I was charged for a renewal on 12/20/23 without ever receiving a renewal reminder email - they stated one was sent out. It was not - no spam/junk etc. I saw the charge for the renewal and canceled within 7 days of the charge on 12/28/23. I waited for the charge to be updated. After one week, I called (1/4/24) and was told no refund on renewals, only original subscriptions. While talking to customer service about the missing refund - I asked where I could find this information - she guided me through multiple pages, search bar uses, and additional links to find the disclaimer. It is ridiculous that a refund will not be processed for a cancellation within a week of the charge; and that you need to click a crazy amount of pages and searches to find the "small print." If you order from this company - set a calendar reminder for the renewal date. They are not helpful and will not make any exceptions even when they don't follow proper billing protocol.

Buyer beware! My digital subscription renewed on 11/27 (they claim an email was sent 7 days prior to renewal but I have no such email). I logged in and cancelled said subscription the next day. I received an email that the order was cancelled as well as all access to any digital content was locked so I thought I’d see a refund. Nope! I was able to get in touch with customer service on 12/27 and they said no refunds on renewals but would help me get access to the content which would be available until 11/26/24…so charged for 12 months but only get 11 months. Nothing they can do. I even submitted a dispute form. They sent me a 10% off code but refuse a refund or to adjust dates of my access. Why in the world would I give this company any more money when they are literally stealing from people?!?

I purchased a BB subscription for my daughter for her birthday a year ago. I did not know she already had an account that she accidentally had checked "renew" and I accidentally checked "renew" on the one I purchased for her. I believe the company knew she had two accounts that have been renewing so when I realized it I asked them to refund one year of one of the accounts. I disputed this with my American Express but BB refuses to refund one of the years of one of accounts. I am out $500 & they have shown zero faith. I will never use this service again nor will my daughter. Good quality customer service would dictate they would/could at least understand their/our mistake and refund at least one year of one of the two accounts that could not possibly be used by one person. I am deeply disturbed by this company and how they have NOT rectified this situation. I do not recommend and if you do watch what you subscribe - they are not honest.

I was a member of Beachbody for many years, and recently rejoined with the hopes that BODI finally had new content. After finishing Lift More, which is part of the reason that I rejoined, I was disappointed to see that the content overall is extremely outdated (decades old) and pretty poor in comparison to what their competitors offer. I decided to cancel my membership online and after a couple of days realized I never received a refund. The website itself does not provide a phone number, just a chat bot or a request for someone to call you, which didn't happen, after multiple requests. After some googling, I was able to find a phone number, and after jumping through even more hoops, finally talked to a customer service agent. Apparently, BODI does not offer any refunds after 30 days, which is absolutely ridiculous, seeing as how their programs are longer than this timeframe. That's right. They don't even allow their customers to complete a full program before deciding if it's a good fit. If you cancel AFTER 30 days, they offer NO REFUNDS. If this is a credible practice (which it's not), why wouldn't you state that anywhere on your website. This is a terrible business practice. Why would anyone spend $179 for old content. Once my membership is over, I will never be renewing with this shady company. I was naïve to think that BODI would offer more than one new program when their membership is now twice as expensive as it used to be as Beachbody. Also, just as an aside, you were able to cancel your Beachbody membership at any time, and they refunded you the difference. There are a lot of other companies that offer new content daily, at a fraction of the price. Don't waste your money with BODI.