nick B.
They get you, then they Ghost you.
Sign up was easy, but ending a subscription is a disaster! They say you can cancel at any time, but it was impossible for me to cancel through the website (kept telling me to wait 3 hours and try again). Tried to find a phone number to call--also impossible. In my frustration I would stop trying...until I was alerted that they auto-renewed my membership for $120.91. They won't admit fault--saying as they do for so many that any money-back guarantee time is up. I'd be fine if they were understanding and took the time to hear me out and make it right. But no. They get you, then they ghost you. I've been a Beachbody customer for years. Not any more.
Response from Beachbody, LLC dba BODiMay 24, 2024
Hello Nick, Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on April 23, 2024. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0. Sincerely, BODi



