Beachbody, LLC dba BODiReviews of bodi.com

Awful company I have just been charged £179 on auto renewal for something I do not use or want. I did not receive an email saying it was coming up for renewal. I actually thought I had cancelled it when I cancelled being a partner but I was then apparently just moved on as a customer! It wiped my bank account out and when I complained I was given the usual small print quotes. It was a genuine error I thought it was cancelled at the same time. As I haven’t used the programmes I haven’t logged into the account so had no idea about this. You can’t actually speak to a real person on the phone, all through email so there is no compassion and I felt like I was speaking to a robot. I actually initially liked what the company did with workouts but now would never go near this again. People making a lot of money out of this and it seems there are no ethics.

I want to share wiht the people that are charged the 179 and try to cancel right away. We are being told that they 30 day refund is not valid for renewals. Well that is not what it says at the bottom of the renewal email that is sent disguised as a typical advertisement titled "Your next year of results with BODi". If you already disputed it dispute again and include the renewal email stating at the bottom "Your satisfaction is 100% guaranteed. Like anything at BODi, you have a full 30-day money-back guarantee." I mentioned that the statement falls in line with false advertisement statutes. After sending that I got an email; that said they would refund me my money. Hope this helps!

DO NOT SUBSCRIBE. This company will not have anyone to speak to and make it extremely difficult to cancel memberships. They will claim that they sent you a notification for renewal but THEY DO NOT SEND RENEWAL NOTIFICATION. Upon charging, they will tell you that it already surpassed the 30 day timeline for cancellation and they stick to their policies that you agreed but they do not stick to their own policy of sending notifications. THEY WILL LIE ABOUT IT. Do yourself a favor and DO NOT SUBSCRIBE. 06/24/24 - PAY ATTENTION READERS: Beachbody replied to the review with their standard responses. Just read the reviews here. Their 30-day money back guarantee wording is deceiving and they do not send notifications as they claim.

I would have given zero stars if it were an option. I actually thought the workouts provided on the platform were good and I appreciated the opportunity to workout from home. I found value in the product for a few years but then decided to go back to a gym. When I joined the company was under a different name and has actually changed names twice since I joined, so when renewal time came I was unaware. Due to the name change I did not open the email announcing renewal. I canceled my subscription the day I noticed the charged which has now doubled from my original price. Since the charge is for services for the next year, the company canceled as requested but was unwilling to refund! It is extremely unprofessional and unethical for a company to be willing to keep a profit for a service not rendered. When I contested with my credit card company , Bodi sent false information stating that I had used the platform on a specific date that was completely false. It is unfortunate that Bodi is more concerned with keeping a few dollars over customer service and willing to falsify information and take advantage of customers for profit all under the guise of “legal loopholes” .

I cancelled my membership on the same day it was to renew. I also never received any email reminder that it was up for renewal and didn’t realize it automatically enrolls you into automatic renewal when you subscribe. I called and was told my subscription doesn’t qualify for a refund. Horrible costumer service and deceiving product renewal policies. Buyer beware!

I was never notified that my account was up for renewal (you can say that BODi sends them, but I checked my spam as well and I received nothing). I wanted to cancel it before then (because they ALWAYS have a deal that I miss out on because I renewed a month prior or two, which I don't love that it screws customers previously committed, but I get it.....it's a promo (still, when I paid $140 for a year and then there's a buy one get two more years shortly after or a new program with a promo, that hurts) Anyways, I find from my bank statement that I was charged and immediately cancelled my membership. My BODi account was turned off and i could no longer access programs. I waited for a refund, but it never came. I called in only to find out that you do not provide refunds on auto-renewals (which I think we know very well that you can), only 1st time purchases...so essentially, unless I called, you were going to KEEP $191 (which I thought that it was $170 for the following years, still a HUGE increase from $99 it used to be) and revoke access, essentially keeping money for services not provided. It is sad to say that after 10 years of believing in you, I honestly will not endorse Bodi ever again. The company has long past what it originally stood for

When I believed to have canceled automatic shake delivery and the membership, a year later the membership fee of $179 was charged to my account. Their customer support person could only forward me to a dispute form. The company claimed to have sent a reminder email but the membership info was hidden far into the email and had an unclear subject line. I’ve never had a membership that threw the terms in your face and had zero flexibility, with their decision being “final with no recourse.” Terrible customer service and they’ve lost a customer.

This company will charge you yearly and not let you cancel. DO NOT USE THIS COMPANY. IT IS IMPOSSIBLE TO CANCEL. Their reply means you can cancel after the YEAR.