Beachbody, LLC dba BODiReviews of bodi.com

I had this program in 2021. It was fine but just a little pricey and I only used one program and they push their shake on you too hard. I cancelled it in 2021. Randomly in 2024 I had a $192 charge. I called for a refund and they refused. I looked at my bank account, there hasn’t been a charge since 2021 and the lady agreed with me until I said okay do you realize that was 3 years ago? Then all of a sudden “oh no you have a charge every year since then” if you have it, get a new debit card if you cancel it.

Terrible customer service when it came to trying to get a billing issue resolved. I wouldn’t ever renew my subscription with these people just based on that

Beach body is a RIP OFF! Back in September, I decided to cancel my services/my subscription and everything else because it just was not for me! Not even thinking about it I deleted the app and moved on with my life. I did receive an email and at the top of that email from September it said canceled subscription so I assumed that meant that I had canceled everything and was good to go! July of this year 2024 I receive a notification that $189 was deducted from my PayPal! I get on and check it out and what do you know it’s Beachbody so I called them and they proceeded to explain to me that I had never canceled my subscription and that they could not return my money, even though I’m not using the app and haven’t used the app since way back at the end of August of 2023, which I don’t understand because I’m not using your app, why you can’t return the money that you stole from my account at this point…. they don’t even send anything out that says they’re proceeding to take money out of your account. They can say they do but I never received a dang thing!!! They just do it. I get on and look at the email that I have and it does say subscription has been canceled at the top, but apparently they claim it was only for the products that I had been buying from them not the actual app… to top it off I tried to fight PayPal over it and Beachbody rebuttal was that I was using their app since 2023 which is a lie because I have not had it downloaded on my phone since September 2023… I just feel like at this point, how many people have they done this too! They now pocketed almost $200 From me for no services and nothing because I’m not going to get back on the app!!!

What a shame. An otherwise seemingly good company, with a really egregious cancelation and renewal policy. I canceled the day my subscription renewed. Not the next day. Literally the day of. That was too late according to their policy. Customer service was horrendously unhelpful. Refused to transfer me. Sent me the policy exception form which literally reads this: Your policy exception request has been received. "As a reminder, we hold our customers and our company to the terms and conditions that were agreed to at purchase and/or sign up. Please be warned that it is unlikely that an exception request will be granted when outside of our policy." That is incredibly ironic and insulting. They position their policy as if they're just upholding fairness when in reality they have this policy for one reason only: to take advantage of people. Shame on them. And look at this thread. You can count thousands of dollars being stolen from well meaning customers in just the past few days!!! And their response is just to say "our policy." Infuriating. Insulting. Irresponsible. Unethical.

They will auto-renew your membership without any warning emails. Then they will not refund anything unless it is 30 days from the original membership. Scammed out of $179 even though the charge just happened and I haven't used the product.

Shady business practices. Auto renewed and I called as soon as it happened and they wouldn't refund. I had not used it in months and they know that because they send out weekly emails with how many times you watched videos. They are keeping my money knowing I had not and will not be using their services anymore. That doesn't sound like an honest business to me and certainly not the way I was raised to treat people. If you do decide to use them you should cancel immediately so you are not charged again at the end of the year. This should not be legal without pre-authorization at the time of the charge. If everyone had a choice when they signed up of auto renew after a year, I would imagine that you would certainly not prefer that as an option. As stated before, SHADY BUSINESS PRACTICES!

Further to your previous reply to my original message, my issue isn't with the cancellation, it's with the customer service and not being able to get into my account. I haven't been able to speak to anyone to resolve my issue as you don't advertise a telephone number and the online customer service person was unable to help me. I still have no access to my account that I have paid 179 for!

I feel duped by the auto renewal practices of this company. I ALWAYS turn off auto-renew so was shocked to see a charge to my credit card. I'm not saying that I did turn it off, all I'm saying is that I typically make it a practice to turn them off, so not sure what happened there. Anyway, I cancelled immediately and searched for an email that would have alerted me to the upcoming payment. That email was super sneaky and not oblivious at all! Unless you read the whole email - which is unlikely because they send so many emails, you wouldn't know it's an alert. In my opinion these are sneaky tactics and they should be ashamed of their business practices. For a platform that is supposed to help people become better versions of themselves, they should have better more ethical business practices themselves. Shame on them. To be clear, I never denied that I got an email but that the email was not obvious and the auto renewal notice was buried in the body of the email. That is my number one complaint about your process. I think you are intentionally making it hard for customers to flag the renewal notice.