BobcaresReviews of bobcares.com

Response from BobcaresFeb 1, 2021

Hi Michael, We fully understand your frustration, and we still want to help you to get your services up and running successfully. You have reached us for assistance in solving issues with your new server with a free hosting control panel. This free hosting control panel was unfortunately affected by too many unresolved issues and bugs. Apart from the pre-existing issues in this free hosting control panel, additional issues like permission errors, incorrect changes in configuration files, and incorrect service configuration, etc created more issues. We understand that you have invested your time, effort, and money in setting up a new server. The server, unfortunately, got into a situation that makes it easier to set up everything fresh rather than trying to repair the current server which is affected by bugs/issues in the free control panel as well as other issues caused by incorrect changes in the system. We are happy to offer you a fresh start with our suggested options and take care of it for you. This will help you to get a new stable server free from issues and everything working as intended. If there is any offsite backups or data movement you need between the older server & newer servers, we’ll happily take care of it for you. Finally, it seems that there was a misunderstanding about your plan, your plan didn't have a free server audit included in it. We have server management plans that include free server monitoring and free server audits. If you are interested, we are happy to help you to choose a suitable server management plan once the initial setup is complete. Thank you Dileep P Quality Manager Bobcares

Response from BobcaresFeb 1, 2021

Hi Mish, We fully understand your frustration and I can assure you that we have always tried our best to assist you with your issues. Your website suddenly experienced a slowness around a year back, which is at the heart of this review. When we noticed the issue from our monitoring system, we notified you. The website slowness was accompanied by high resource usage as well. We worked with you and your website developer to improve the situation by making the server respond faster. Our effort was to improve website speed as well as to reduce server resource usage. When we tried to improve website speed by changing server parameters, server resources usage further increased, and we had to revert that change to reduce resource usage even though website speed was improved to some extent with these changes. Finally, we worked together to restore the database and disable the cron. After restoring the database, the website & server started behaving normally and the ticket was closed without further reply from yourself. This issue was successfully resolved on the 24th of January 2020. Since that time, you have had two further tickets with ourselves with no issue. We then notified you of your subscription renewal invoice on 12/29/2020, as well as a payment reminder on 01/04/2021, and successfully charged you on 01/05/2021 with no requests for cancellation between those times. We’re happy to work with you if you feel like we are not performing our duties successfully. Update to your updated response: --> "You did not notified us" We notified you of your subscription renewal invoice on 12/29/2020, as well as a payment reminder on 01/04/2021, and successfully charged you on 01/05/2021 with no requests for cancellation between those times. --> "I have notified you on February 2020 to stop monitoring the site, it is 8 month notice!" The disable monitoring ticket we last received was on March 8th and on March 8th within 45 minutes we removed your website from our monitoring system. --> - "I have several emails to support and billing prior the invoice date asking to cease the service, I am happy to share as proof. Nobody replies till now!" We went through all 34 tickets and over 4000 lines of your chats and none contained a cancel service request. --> "You are not authorized to hold our card details, we have never agreed to it. And you use them to charge without authorization for service that I try to cancel several times and nobody communicates from your side. The issue was raised with payment provider and bank as fraudulent." See Terms of Service (https://my.bobcares.com/tos.php) Check 1.b & 1.c . See prior answer regarding cancellation --> "You are incompetent to work on server and even worse on customer service. Your reply of denial just proves that. All about money that does not belong you as the service was discontinued!" Bobcares has a history and reputation both on TrustPilot and on other review platforms of being high quality in nature and being one of the largest and longest surviving Server management company in a very competitive market. We're proud of that and will continue to remain as the most reviewed server management provider. Given that you have mentioned here that we only seem to care about money, which we do not, we focus on our great service which is highly rated, we're offering you a full refund. Please contact me at qm [at] bobcares [dot] com, so we can take this further. Thanks, Dileep, Quality Manager Bobcares (An ISO 9001 & ISO 27001 certified company)

Response from BobcaresFeb 2, 2021

Hello Mario, We are happy that our team could provide quick support for your server. Even when our clients are on non priority plans, we make an effort to respond quickly. Thank you for your review and for your continued business. regards Dileep P Quality Manager Bobcares

Response from BobcaresFeb 2, 2021

Hello Jeff, We are happy our expert team of engineers was able to help fix your server issues in a timely manner. We love what we do and aim to improve stability, security and performance of server infrastructure at a reasonable cost. Thank you for your review and for your business. regards Dileep P Quality Manager Bobcares

Response from BobcaresJan 30, 2021

Hi Antony, We are glad our Engineering team was able to quickly help with your server related issues. Our team is always available 24x7 should you need any further assistance. Thank you for your business and for your kind review. regards Sangeetha Naik Director(Operations)

Response from BobcaresJan 30, 2021

Hi Utpal, We are glad Bobcares engineers were able to quickly help with your server related issues. Our team is always available 24x7 should you need any further assistance. We appreciate your kind feedback. regards Sangeetha Naik Director(Operations)

Response from BobcaresDec 8, 2020

Hi Afif, Thank you for trying our services and for your honest feedback. We agree that a simple SSL install should not take 2 hours. Our engineers usually perform SSL install and site configuration in less than an hour. Unfortunately, in this case, we were hampered by a couple of issues on your server. Our IP was blocked from the server that prevented our team from accessing your server. When that was resolved, the website folder on which we were to install SSL was missing. Working with you to resolve these issues took additional time. We do realize that when server work needs to be done, speed is of the essence. We do our best to get in there, understand the issue and solve it in as little time as possible. In many cases, our engineers are able to achieve the goal. In other cases, existing issues on the server prevent that from happening, and additional time may be necessary. We sincerely regret that your client's website was affected by the delays. While we do believe our engineers did the best they could, there is room for improving communication. We are reviewing our systems to achieve that. Thank you for your feedback. Sangeetha Naik Director(Operations)

Response from BobcaresDec 8, 2020

Hi Sebin, We are glad Bobcares engineers were able to help with issues on your Digital Ocean droplets. Our team is always available 24x7 should you need any further assistance. We appreciate your kind feedback. regards Sangeetha Naik Director(Operations)