Michael
Not super impressed so far
Not super impressed so far. They ate through 3 hours ($135) just disabling a firewall (I had 2 installed on accident) and researching other problems (even though the audit is supposed to be free). But to actually fix any of those other problems, I needed to buy a 4th hour ($50 more).
Response from BobcaresFeb 1, 2021
Hi Michael, We fully understand your frustration, and we still want to help you to get your services up and running successfully. You have reached us for assistance in solving issues with your new server with a free hosting control panel. This free hosting control panel was unfortunately affected by too many unresolved issues and bugs. Apart from the pre-existing issues in this free hosting control panel, additional issues like permission errors, incorrect changes in configuration files, and incorrect service configuration, etc created more issues. We understand that you have invested your time, effort, and money in setting up a new server. The server, unfortunately, got into a situation that makes it easier to set up everything fresh rather than trying to repair the current server which is affected by bugs/issues in the free control panel as well as other issues caused by incorrect changes in the system. We are happy to offer you a fresh start with our suggested options and take care of it for you. This will help you to get a new stable server free from issues and everything working as intended. If there is any offsite backups or data movement you need between the older server & newer servers, we’ll happily take care of it for you. Finally, it seems that there was a misunderstanding about your plan, your plan didn't have a free server audit included in it. We have server management plans that include free server monitoring and free server audits. If you are interested, we are happy to help you to choose a suitable server management plan once the initial setup is complete. Thank you Dileep P Quality Manager Bobcares