BMO Harris BankReviews of bmoharris.com

I have new account and they have been holding me check deposit for days even though it was approved ...very poor customer service

BMO stole my Carpenters Union Retirement check and put it on hold for 10 days. I need my seizure medicine and they refuse to put my money in my account until the 17th. I deposited my Retirement check on the 8th of this month. They are being REDICULOUS. I NEED MY CHECK

I paid off my loan. I was told that the payment would reflect with it updated and mailed. I called today and they said they were "restarting my loan" and were not at liberty to discuss those details in their department. I can't reach any live representatives in any other department. I've had this since 2019. Strangest thing I've ever experienced. Having to buy a lawyer for lemon law.

BMO has been so difficult to work with, I’m not even sure they *like* having customers. My grandpa has been a BMO customer for decades; he needs help with his accounts these days, and I honestly cannot believe that BMO has treated us like this. Three months ago, I needed to set up a guardianship bank account for my granddad’s bank accounts. Guardianship is more unusual than having POA (power of attorney), but not unheard of. I can’t just be added to grandpa’s checking & savings accounts; a new guardianship account needs to be set up. Ok, no problem. Here’s what it took to set up that account: - BMO’s legal department took three business days to tell me I didn’t have the right paperwork. Ok, no problem. - After I submitted the correct paperwork, it took them another three days to review it. - No one even tried calling me; just like the first time, I called BMO after 3 business days to see if their 24-48 hour process was done. - I had to make an appointment to open the new account; no one had time to help me for another two business days. - Despite having an appointment & showing up on time, I waited 30 minutes. - It took 4.5 hours to set up the account. Between that & drive time, I missed a full day of work. - I specifically asked what paperwork I’d need to set up the account. BMO had all my paperwork for over a week, but no one could be bothered to tell me about a vital piece of paperwork they required. I had to go home & come back with that before they could finish. After the account was set up, it didn’t even work! The only way to access my granddad’s funds is to write a check: - BMO does not provide free checks. Free checks aren’t a common feature, but there’s no other way to access his money. - BMO’s banker lied and said she ordered a debit card. - After three weeks, I had no debit card; when I called customer service, BMO said they do not allow a debit card for this type of account; no debit card means no ATM use. - BMO does not allow Zelle, online billpay, or mobile check deposit for this type of account. - BMO Mortgage holds my grandpa’s mortgage. I signed paperwork *twice* to autopay grandpa’s mortgage from the new account. The autopay didn’t happen, and BMO even charged a $50 “late fee”! - I disputed the mortgage late fee, and have heard nothing back from BMO. Opened a 2nd checking account: - I tried setting up a normal checking account, in my name, to try to get around the above usage issues & stay a BMO customer. - Despite understanding the problems with the first BMO account, grandpa’s attorney says that grandpa’s name *must* be on the account holding his money. Ok, fair. - I asked BMO to add grandpa’s name to the account- a last ditch, desperate effort to stay a BMO customer. The banker told me that the only thing they could do was… change this account to a guardianship account. With ALL the same issues above. So what should I do after all this hassle? By hassle, I mean: - 12-14 hours of my time sucked away- which doesn’t include drive time; - BMO bankers’ lies, misrepresentations, and different workers telling me different info & requirements; - BMO bankers’ refusal to be helpful and try to solve problems, but often telling me to call other departments and talk to other workers; - BMO workers’ condescension & poor attitudes; - And most of all, that their accounts don’t work. Well, naturally I withdrew all of grandpa’s money and walked into Bank of America 2 weeks ago. 2.5 hours after walking in, I had a guardianship account. I was not a BoA customer before that day. The customer service differences between BMO, and BoA & my own bank are STARK. If, like my bank, BMO had just politely said “We don’t specialize in guardianship accounts, you might have better luck elsewhere”, then no harm, no foul! I’d still have a good opinion of BMO. But no… as my furious husband said this week- when we left BMO after I tried & failed to get grandpa’s latest mortgage statement- “If I treated a customer the way you were just treated, my boss would FIRE ME- and he’s known & respected my work for over fifteen years.”

Worst, most dishonest bank ever. They supposedly refunded an overpayment on my credit card which I never received. When I called about the money BMO absconded with, which was clearly recorded on-line, they claimed no transaction was done on that day. I call that stealing, not incompetence. Customer beware, BMO thinks nothing of withdrawing money from your account and conveniently losing it.

Have been banking with bmo many years as well as family members that i was legal guardian so i was on their accounts also . I am a 57 year old male that has a disability and has been denied 7 times. Anyway bmo decided to close my account because i cant afford to let child support take my savings again they wiped every penny out even though i currently pay every month for my deseased daughter. People when they csll and ask to talk about your account dont do it they already decided to close your account when they call . Ii only kerp bare min so i can pay my insurance and other bills but bmo wants you to keep everything in there i figure now with them closing my account im sure my credit score will go down snd my bills thst only allow a bank account will be in jeopardy of not getting paid Bmo has ruined my life …. Find anywhere else to bank people please.. finally they give no answers , no one to talk to beside the service center saying its finsl they made their decision , who made their decision ? I ask is this fair … its just the foreign bank taking advantage of the little people ……unbelievable…..

Boat a bought from a dealer and it was financed through BMO. Paid the boat off and got the around trying to get my title. First they said they'd mail it in 10 days. 20 days go by and still no title. Call back and they now said I needed to go to the Ohio BMV and they could print me a copy. I go to the BMV and they tell me they cannot do that. Call BMO again and they now say they gave me wrong information and they can email the title to me. Still waiting for it. DO NOT DEAL WITH THIS TERRIBLE BANK!!!!!

The WORST bank! Nobody knows what’s going on. Everybody has a different answer/solution to your problem. They don’t put customers first. Customer retention is NOT a priority with this bank. Most importantly, they violate Regulation E! Don’t bank here it’s a waste of time