Calvin R.
Handling Fraud
My business debit card was apparently breached by fraud. I recognized the fraudulent transaction while it was still pending and called BMO to have it stopped. I had the debit card deleted, but was told that the transaction had to post to my account before it could be disputed. I waited for the transaction to post today, and I called in to have it disputed. The representative told me that while the matter is being disputed they would not provide provisional credit. It seems to me they could have simply cancelled the transaction while it was still pending since I alerted them to the matter. It is as if they conspire with the fraudsters for some strange reason, instead of collaborating with the customer (ME!) Thank God the transaction wasn't for a large amount. My business would go under while they look into the matter I guess. It makes no sense.