BMO Harris BankReviews of bmoharris.com

ATM malfunctioned 2 weeks on a row. First week went into bank told them about Problem. They said that was aware of problem happens all the time. I was not Debeted by ATM fist week but was second week. I did not get my money from ATM. I was charged by ATM and Teller for $300.00. I called 800 number to Make a claim and a women in India calling herself Chenell said it was taken care and Would be back in three to five business days. This happened on the 11 Aug. I had company until 18 Aug. Went to bank on 18 Aug and was told nothing had been done as I suspected. Women just told me That to get rid of me. This happened at Packerland branch in GB. I did not get name of lady that filed the claim but she Case I.D. 20230818000063 on back of Joseph Dulak business card. The women Said they have been trying to get machine Repaired or replaced. No response. I am 83 and this is first time I have had a Bank make an error. I am lucky that I do not live paycheck to paycheck, but there was A time when I did and could the difference of buying food for the week. It happened on 11 Aug i called on the 12 to report problem. Their key response is 3 to 5 business days. Which I started counting Again today. If ATM have me $300.00 too Much they would not wait 4 to 5 business Days to take it out of my account or repay it.

They like to cause you pain!! I called to let them know that I was going to be out of state to visit family. Prior to this, my account had no restrictions. The agent who answered the phone asked who they were speaking with, and nothing else for ID, not even my telephone banking password, which is what I created it for. They proceeded to tell me that they could not confirm my ID, locked me out of my account, and told me that I have to physically go into a bank. I was already traveling. I had to spend my whole vacation without access to my vacation funds because I tried calling BMO to let them know that I was traveling. This is the fourth time that I've been locked out of my account after calling about something not even related to account problems, just to ask a question or inform them about something. This will be the fourth time that I have to go into a bank and prove that I am who I say I am. This will be the last time BMO robs me of a vacation because it's easier to lock me out of my account than it is to ask me for my telephone banking password.

Ridiculous customer service - very nice people on the phone, but working within super narrow boundaries. They will ask you to do stuff that doesn't really matter just to get rid of you - like all of a sudden inventing a problem with your ID, having you resubmit a notarized copy of an ID, and when you do, not reacting to it, hoping you just go away. If you ask for a manager, they will put you on hold until you hang up. Stay away from this company.

Can’t see your car loan payments unless you have a checking account. I got a used car thru a Ford dealership ($18K) and financed thru BMO. I tried to get a checking account thru BMO so I could see my loan account- got denied with just under an 800 credit score. Tried to make a payment over the phone- got kicked out because I answered 1 of their many timed questions wrong- I now have to go into a branch office- I have never experienced anything like this or have been treated like this in my whole life- this place is more than unbelievable- it’s a disgrace. Update- I went into a large branch office to get the loan payoff- was told I could NOT get a payoff there as they don’t have access to that info- really? They told me I would have to contact Customer Service- the same ones who told me to go to a branch office! I finally convinced 1 of the 2 tellers there to fax someone to MAIL me the payoff. My Credit Union must have somehow gotten the payoff because I have since closed the new loan thru my credit union and my first payment is Sept 10th. I did loan all thru email. I got a letter in the mail yesterday- guess what? My payoff letter just came in the mail!

BMO Bank has horrible ph customer service. There 6 digit pins take forever and there hold fraud department 8776859058 places holds on deposits and don’t answer the ph or communicate with customers before place holds. F in communication this is not who u want to trust with deposits

E-transfer go to be the worst of all Banks. OMG! What a nightmare. Cancelled an E-Transfer because it took forever to go through but the money was never deposited back into my account. I'm on the phone with customer service and we are 25min and counting. no money returned yet. just awful!

BMO bought Bank of the West which had horrible phone service with one hour wait times....nothing has changed. I'm now on hold for the 4th time in 3 hours trying to get access to my acct. Login says send a code to my phone...code NEVER comes and tonight no email option. After 2 hours I finally am confiming my address as last item on identity confirmation and iti drops my call!!! Do THEY call back? Of course not. Another 45min wait....and this guy says he can't help me but will transfer me to person who can....and no I wont have to wait again....he transfers my call and first thing I hear is "45 minute wait". This 10yr customer who has had up to $250k in a checking account is emptying it tomorrow, never to return. F k your horrific service!! and your "Were all in this together recording since covid to explain wait times" no longer excuses your pathetic pay which prevents employee retention. You make your CUSTOMER suffer to save money. I wish I could punch your face.

BMO is the worst financial institution I have EVER dealt with. Completely unprofessional and scammy. I have been banking for over 40 years with numerous banks personally, and I do accounting for a living, so have dealt with many financial institutions commercially as well. In all the years with all the banks, BMO is BY FAR THE WORST. They have a pile of my money and I cannot shake it loose from them; they had no problem taking my funds from my other banks to open BMO accounts, but now suddenly they can't seem to get them transferred out when I need them. I am preparing to file complaints against them with the BBB, FDIC, OCC, FRB, SEC, any agency that will listen.