BMO Harris BankReviews of bmoharris.com

BMO contacted me asking me about transactions and deposits from 5mos back until now, as if I could recall. This woman interrogated me under the guise of KYC, asking source 0f deposits and reasons for withdrawals and Zelles, as if I was trafficking dope. I have never had anyone call me questioning my transactions and deposit source, it felt like discrimination. The bank has my employer and income on file, yet questioning me about minimal transactions. I am disgusted, I know this is not the norm and will be closing my account today.

Horribly deceitful place, they made the process of Closing a CD account so difficult they forced a delay in their favor causing me a $1355.00 penalty, unhelpful rude staff. Stop Stealing money from people, Avoid this Bank At All Costs!

I’ve been a loyal customer of BMO (formerly Bank of the West) for over 10 years, but my recent experience at the Concord branch was beyond disappointing—it was dehumanizing. After my purse was stolen with all my ID and cards, I went in urgently needing help to access my own money while in the middle of a move. I expected security. What I didn’t expect was to be treated like a criminal. No one addressed me by name, offered solutions, or showed the slightest empathy. As a Black woman, I left feeling profiled, dismissed, and completely unsupported. The behavior from the branch manager was especially unacceptable—cold, unhelpful, and lacking any leadership or care. I left that branch not just without access to my funds, but with the deep disappointment of being mistreated by a bank I once trusted.

My wife Anne received an offer to apply BMO platinum credit card. she called BMO to find out what is the balance transfer fee for the 15 months free interest offer. Without any reason, The agent rudely told my wife she needs to go to a local branch to verify her identity then hang up on her. She is an online customer and there is no branch in Houston area. After that she is not able to sign in her account online. THE BOTTOM LINE IS DO NOT APPLY A CREDIT CARD WITH BMO ONLINE. THEY WILL ASK YOU TO GO TO A BRANCH TO VERIFY YOURSELF. IF THERE IS NO BRANCH IN YOUR AREA, YOU STUCK, BESIDES; THEY DO NOT APPRECIATED YOUR BUSINESS AND THEIR AGENTS ARE VERY RUDE.

BMO was good for 15 years until just recently, when they started closing accounts without cause. They closed our CHURCH account as a "security risk" for accepting cash donations. Then, they closed my business account for something else they made up (that never existed over the past 15 years). The young kids who are new to the bank are creating havoc. The bank I loved for 15 years is out-of-control. WARNING: Walk away; they are INSANE!

If I could give no stars, I would. This bank has a cheque for me since 2023. The customer service representative has 0 clue what they’re doing. They hang up on me a lot too.

They sent me a credit card I used it once and then they canceled it. The feds need to check this bank out.

My card was abruptly cancelled months ago, with no notice, there was no problem with payments, they just closed a card I’d had for over 20 years with the bank this one bought out. Today I went to make a payment, on the due date, and could not make a cash payment at the branch! The teller gave me a number to call for customer support. There, I was told I’d have to mail the payment. I asked to have a note put on the account that I attempted to pay on time in cash but couldn’t. She did, but said she couldn’t guarantee no late charge. Do not trust this bank!