blueribbonbags.comReviews of blueribbonbags.com

HORRIBLE EXPERIENCE! NEVER BOOK WITH THESE PEOPLE. I was told that because I filed my lost luggage 25 hours after my plane landed instead of 24 that they could not (or should I say would not) help me. I would like to disclose that I was last seat on my plane, had a very very long customs line and waited at baggage claim for a while until I realized my luggage was lost. The fact that all of this considered they wouldn’t help me or refund me is just the perfect example of their TERRIBLE customer service and lack of consideration for their customers. Oh and their email was very rude and condescending which was the cherry on top. Save your money these people are useless.

¡Es una estafa! No me localizaron mi maleta, ni me compensaron por ello, tal y como indican en su publicidad.

Blue ribbon bags is a big fraud! This is how they fool people. If you are outside of The state of New York you have no rights whatsoever to claim! They didn’t even share this with me until i did a claim! It’s even illegal here in The Netherlands to sell this service. Supersaver should know this! I will put a seperate claim on Supersaver because they are part of this misleading of customers. This is what they give you when you want to claim a lost or delayed bag: "Governing Law; Jurisdiction: This Service Agreement and all claims arising from the agreement of the Parties contemplated herein, whether or not arising directly under this Service Agreement, shall be governed by and construed in accordance with the laws of the State of New York without giving effect to conflict of laws provisions. The Parties agree to the exclusive jurisdiction of the state and federal courts sitting in the State of New York, New York County for the adjudication of all disputes arising under this Agreement. All decisions regarding Mishandled Baggage Reports are the sole responsibility of Blue Ribbon Bags. All Third Party Sellers or distribution partners of the product have no influence, or barring on any decisions made with regard to any existing Mishandled Baggage Reports, including all Denials, Closures, or Qualifications for the Blue Ribbon Bags Satisfaction Guaranteed Payment. As well, all Third Party Sellers and distribution partners of the product will be completely indemnified from any and all legal action resulting from any decisions made with regard to a Mishandled Baggage Report. This includes all Denials, Closures, and Qualifications for the Blue Ribbon Bags Satisfaction Guaranteed Payment.”

After 4-5 days of my bag going missing, I lodged a claim. BRB took 2 months to send the money!

Stay away, this is a scam. This company kept on claiming that my baggage has arrived at the airport when I have shown them the airline's baggage tracing website which specifically stated that it wasn't there. Total waste of money and time. Save yourself the headache, don't ever purchase a policy from this company.

I didn't even know I had the service included in my package. Thankfully, I got my baggage within 24 hours.

I had a great experience with BRB. I filed my claim in the mandated 24 hours and they expedited its return. I would have been screwed without them.

After my luggage was delayed, it was wonderful to have the Blue Ribbon Bags service to communicate with the airlines for me. Unfortunately, my luggage was not located during the 96 hour period, but Blue Ribbon Bags was very prompt about sending the satisfaction guarantee payment. I would definitely recommend using them.