blueribbonbags.comReviews of blueribbonbags.com

It took me 3 weeks of fighting to get my compensation, the issue was that they had a system error, which shows that the bag had arrived; however i shared a tremendous amount of proof that it didn't, but they simply ignored it and stuck to their story i sent maybe 20 Emails and 6 LinkedIn messages to get the compensation, which i did

I traveled from Milan Malpensa to Cairo, departing March 30th. My suitcase didn't arrive at its destination, and after reporting it and exchanging emails, two days later I learned that it was still in Milan. First they said they'd sent it to Cairo, the next day they'd sent it to Luxor, and for days they kept asking for the same information. They took 96 hours, but the customer always had six or twelve hours to respond, or the case would be closed. In the end, the suitcase didn't arrive, and a week later, I picked it up in person in Milan upon my return. The label with my name, surname, address, and email address was still on the suitcase. How is it possible they couldn't get it to me in a week? The only thing I admit they were quick about was the refund, but the problems I experienced during my vacation due to missing luggage were priceless. A negative experience.

Först så har jag försökt i FLERA TIMMAR att lämna in en rapport om förlorat bagage. Det gick inte att, via internet göra det, så jag försökte ringa. De sa att ett sms skulle komma med en länk. Fortfarande efter flera samtal, så har inget sms med länk kommit. Efter flera timmar har jag äntligen lyckats lämna in en rapport i mitt namn. Det gick VÄLDIGT LÄTT att betala för denna extra försäkring. Vi får väl se hur det blir med ersättning, men tyvärr har jag inga bra förhoppningar. Jag råder inga personer att ta denna extra försäkring, även om den är billig. Får vi / jag ingen ersättning så blir det bara en stjärna, då man inte kan ge lägre. Får jag ersättning så ger jag ett högre betyg. Vi får väl se. Hälsningar Anne-Charlotte Eriksson

I am updating my rating from 1 to 2 as eventually after contacting the travel agent account manager my filing was found and here they offered a refund. My bags did arrive after 36 hours but got no assistance from BRB. I wanted to try this myself before recommending to customers, but will not as do not want to manage the headache of trying to communicate with black hole again. to change my opinion/rating, but for the first time using this service to help track my missing bags, finding zero service and extra frustration on top of missing my luggage. It is purposefully circuitous, seems designed to waste enough customer time that they give up. No human on the phone. Phone system says that you will get a text confirming, no SMS arrives. SMS is also sending a webform link (according to the voice message - I have not received it yet) Webform portal does not accept report - as it cannot find the confirmation number that I received from BlueRibbon Bags matching the PNR and asks to submit to email MBR - blueribbonbags , This email sends out an automatic response informing that this email is not for reporting and must go to the website form or phone to report.

We paid for our booking with a Westjet Mastercard. This would normally give us free luggage. The only option provided was Blueribbonbags which charged us a considerable fee for two Bags We expect to correct this at check-in. Not a good experience!

No booking details which is stupid