blueribbonbags.comReviews of blueribbonbags.com

It is not so clear which aireline are you.

Amended: was 1/5, now 3.5/5 In case of our delayed/lost baggage they: - Put in the effort - Responded quickly to email - Kept me up-to-date on changes regarding my baggage (none so far) In the end we did manage to get a delayed baggage payout. The delay in payment we experienced was most likely the result of me interpreting the service agreement differently, resulting in what BRB considered breach of contract. Service agreements and T&Cs should under no circumstance be ambiguous. For that, the reporting experience, and the fact that I spent a lot of time providing evidence and context, I deducted 1.5 stars despite the overall satisfactory experience. Tips for BRB: - Revise your T&Cs so they are super clear - Extend the 24 hour report missing baggage window to 48 hours - Simplify your missing / delayed luggage process. Example: make it possible to directly reply to the "The Second step of the Mishandled Baggage Report Filing Process is the submission of your Report as provided to you by the airline ..." mail with a copy of my PIR instead of having me fumble around on my phone creating a new mail and going back and forth to make sure I got all the specifics right. There's honestly no need and it feels like you're hoping for people to mess things up or just give up because they're exhausted after landing in a foreign country. Also make sending a PIR document copy within that 24/48 hour window optional as now it's a nightmare for people who don't have a (decent) internet connection. If you want a copy before you proceed to any form of payment, fine, but up until that point it should not be required.