blueribbonbags.comReviews of blueribbonbags.com

Response from blueribbonbags.comOct 19, 2026

Many thanks for sharing your feedback, Jeanette. We're sorry to hear about your experience, particularly after such a long journey and with your luggage delayed. We'd like to clarify that our team sent reminders requesting the PIR reference needed to progress your case. As we don't automatically receive this information from the airline, passengers need to provide their PIR reference separately so we can progress the case and provide timely updates. We understand, however, that dealing with additional requests while travelling can be frustrating. More information on the 24 hour window can be found in our service agreement. Our records indicate that your bag was located and arrangements were made for it to be sent onward on 2 October, and that you received it on 3 October. We're pleased your luggage was returned to you, although we recognise how frustrating it must have been to spend several days without it. We take feedback about our communication seriously and regret that your experience with our service did not meet your expectations. Thank you again for sharing your experience, and we wish you safe travels in the future.

Response from blueribbonbags.comSep 16, 2026

Many thanks for sharing your experience Carlos. We understand loosing your bag can be a stressful experience and we're sorry to hear of the disappointment caused. After further investigation, we can confirm your file was closed correctly. Rest assured, our team provide the most up-to-date information and in cases like yours we were able to update you, of your bag's location before it had been processed by the airline and ground handler. To avoid any confusion, Blue Ribbon Bags is a baggage tracking service and not a ground handler or delivery company. Your bag arrived at its destination airport on 13th September 2026 which, as per our service agreement, closes the missing bag report. This is because your bag arrived at its final destination before 96 hours had passed and you were therefore not eligible for our Satisfaction Guarantee Payment. Unfortunately the delivery company, contracted by the airline did not process and deliver your bag until 16th September 2026, which caused the additional 3 day delay. We can not physically retrieve bags, nor can we deliver them to you, the ground handler and airline are responsible for coordinating this. We understand that knowing where your bag is, does not replace having it delivered and we are sorry for the frustration this has caused. We have continued to assist where possible, but ultimately the airline has control over the physical delivery of your baggage.

Response from blueribbonbags.comSep 8, 2026

Thank you for sharing your experience with us. Feedback like yours helps us improve our service, and we sincerely apologize for the communication issues you experienced. Unfortunately, our team was facing a staffing shortage when you first reached out, which sadly resulted in your first email being missed. We fully realize this does not excuse the tone used when we did reply, nor is it acceptable that you had to contact us multiple times to get a response. We deeply regret that we did not deliver the high level of customer service we strive to provide. Please be assured that your review has been raised with the relevant team to prevent these mistakes from being repeated and we thank you once again for sharing your feedback.

Response from blueribbonbags.comSep 2, 2026

Grazie per aver condiviso il tuo feedback, Raffaela. Desideriamo chiarire che, in questo caso, non è stato possibile elaborare la richiesta poiché il Property Irregularity Report (PIR) non è stato fornito entro le 24 ore previste. Come specificato nel nostro Contratto di Servizio, l'ottenimento di tale documento e del relativo numero di pratica spetta esclusivamente al passeggero; Blue Ribbon Bags non può fornire un PIR né presentare tale richiesta per conto del passeggero. Comprendiamo lo stress causato dallo smarrimento di un bagaglio e ci dispiace che non sia stato possibile assisterti in questa circostanza.