BluemercuryReviews of bluemercury.com

I placed an online order with 2 day delivery in mid September.. then several weeks later I received a strange email that my order had been refunded. The customer service person I emailed with said there was a warehouse error that cancelled the order. So I ordered it again and this time I get the order.. but the product I ordered wasn't included and I only got the samples and was charged for tax. I won't be ordering from them again.

I placed an order for a gift and paid to have it sent for delivery overnight. My order was placed at approximately 1PM on a Wednesday. By Friday afternoon it had not been shipped and when I called customer service it still showed as “in process” to them. By Friday evening it had been shipped. I was hoping it would then be delivered Saturday because UPS is their carrier. Instead my information shows that it will be delivered on Monday, which is FIVE days later! How’s that for overnight service???

I don’t know why I didn’t check the reviews for online ordering, but the horrible reviews are spot on… they don’t even bother starting to fill and ship the order for at least a week, then after I complain, refund notice is sent, but no explanation. Finally a box shows up with the free samples and a packing slip that has a tax fee for the total amount of what I ordered. Emails to customer service say that my order was canceled because of a “warehouse error”, but that the product I ordered had always been in stock and I was welcome to place another order for it! Worst customer service ever! Do not order from this company…

Placed an order in 9/21. The day my order was supposed to be delivered, I received an email stating “we’re running a little behind”. No ETA, not even an apology. It’s now been three weeks and still no update or confirmation. No ETA. Nothing. It’s just pending. Helpdesk can’t (won’t) help. Each time I call I get hopeful there will be progress but then nothing. Today, I spent 30 minutes in the phone and the representative placed a new order for me. Then it was cancelled 10 minutes after we ended the call. Still no ETA. No resolution.

Like many others, I am also frustrated with my Bluemercury experience. I placed an order which included a gift for a friend. After two weeks with the order still unfulfilled, I had to cancel the order and scramble to buy a last minute gift. I called Bluemercury to cancel and the person I spoke with said no problem, and confirmed the order was cancelled. A few days later, I received an email saying the order had been shipped, and I checked my bank statement and I had been charged. I called Bluemercury again and they said they will fix the issue and refund my money. Not holding my breath...

This company has the worse customer service. I ordered a product and it was supposed to be delivered in 2 days. A week went by still waiting. I inquired through email and got no response. I then had to call and was told that they are very busy and experienced delay. I asked for credit and still have not heard back. DO NOT buy from them!!!

Extremely poor customer service! You pay for expedited or overnight shipping and your items never send. Kallia just gives poor excuses. Blue Mercury has gone way down hill!! Zero customer service!!! And i still dont know when i will get my items. I smell a class action law suit Coming

I'm a recurring customer who has spent a lot at this store. This is the thrid order in 6-months that has not been shipped in a timely manner. The offer was overnight and it's been three weeks.