BluemercuryReviews of bluemercury.com

I purchased the Skinceuticals Vitamin C serum from Bluemercury and they sent me an expired bottle! I didn't pay $200 to receive an expired product. Be sure to check the expiration dates on your products!

I was skeptical to order from here because of the 1 star complaints, but my experience was perfectly fine. I ordered a tube of sunscreen - placed the order on Monday and received the item on Thursday. The order was fulfilled and shipped quickly, and the free samples were an added bonus. Also received free standard shipping by signing up for the rewards program. Status was frequently updated via the Shop app. Absolutely no problems whatsover. Highly recommended.

Update: After speaking with customer service representative today they told me they confirmed with the warehouse that they put 2 Dysons and according to the UPS also confirmed that both items were in the box. As a result they are refusing to provide refund or replacement. Stay aware from this company and never order anything from them. This company is thieves! I ordered two Dyson airwraps. When the package came, there was just one inside, however the invoice was stating there is two. I called customer service, and was told I will get an update in two days. Two days later I called them again, and they said they were able to confirm that they sent just one of them, and asked me if I want the replacement or refund. I asked for replacement, and was told I will receive the tracking number within 24 hours. Two days later, after not receiving anything I called them again asking why I haven’t received the tracking info yet, and the representative told me that they decided to open a claim with UPS which will take 8-15 business days. That’s just insane. Why didn’t they tell me initially anything about investigation, and said I will receive a new tracking info within 24 hours. Another thing which drove me crazy, when I asked them was the claim already filed, the representative said no I will do it now. Were they waiting for my call to proceed further with this case or they were hoping I will forget and won’t contact them about a missing item that costs $600. I strongly recommend everyone to avoid ordering anything from this company.

Submitted an online order May 18, 2023 and as of today, June 24, 2023 it is still tracked through UPS as "Label Created". Three days AFTER the order it listed one of my items as "out of stock", so I called. The lady was confused, did not know if it was in stock, so I asked to cancel the order. She said she would, and it is still not cancelled. IF I ever get the items, I will immediately return them... they are a complete waste of time.

I don’t know why you have floor employees. They do not offer help at all. One of them is in her cell phone and not paying attention to customers. Others are talking between them. With this only a cashier is needed.

Bluemercury has the worst customer service. I've emailed multiple times requesting to be removed from their email list. I've unsubscribed via the link in their emails. Yet I was still receiving emails from them. Given their lack of communication and assistance, I just had to block them altogether. I have never shopped at a Bluemercury store. They somehow managed to get my email. I will certainly never frequent this company given how poorly they handle requests. If you don't want to be bombarded and spammed with emails from them, make sure to never give them your real email address. But then again, maybe that's how they ended up with mine because someone else didn't want to give their real email ... Hopefully the block feature in my email works. I will be grateful to never see this company's name again.

I totally regretted that I didn’t check out their reviews! I ordered 3 items, but only got two of them, and the most expensive one was missing but the invoice showed them all in the box. I was not panicked, thought it just might be a careless mistake. I sent the customer service twice emails so far, all got replies saying they’d get an agent to handle that, but nothing happened later on, no explanation or any other progress at all! Guess I’ll have to call them if there’s still no response! Horrible experience, dare not order from them again, too much stress……

Joining the chorus of frustrated on-line buyers. Absolutely horrible. I should have known better since this isn’t my first bad experience ordering with Bluemercury. Ordered three weeks ago and still not even an estimated delivery date available. And get this - I ordered 5 products and they are supposedly arriving in 4 separate shipments. In store not much better. Woodbury store staff turnover is high. Do not appear knowledgeable about products or just not interested in answering questions. The last few visits to store were disappointing. So poor on line ordering and in store experience = a lost customer. Goodbye Bluemercury.