BluemercuryReviews of bluemercury.com

Very suspicious! I ordered for the first time and got canceled after giving all my information. This is their statement: Order was canceled because we suspect it is fraudulent and your payment has been voided.

They keep canceling my orders. This is the second time in a month my order has been canceled when I use my coupon. I am a loyal customer with a long ordering history. They say oh item is not in stock. It is and has been for months. Will never shop with them again.

STAY FAR AWAY FROM ORDERING ONLINE. They say 2 day shipping but never actually ship out your products and These people will bounce you back and forth on replacing or refunding your products with no guarantees. Just from reading reviews online, this is a common occurance and many people have not had their issues resolved and lost their hard earned money. Big scam of a company.

As multiple buyers have reported below, I made 6 purchases of the same items with 3 different cards across multiple browsers for them ALL to be cancelled instantly by Bluemercury. On asking, they say 'Fraudulent charges'. What fraudulent charges? My bank confirmed all's clear at their end and it is the merchant cancelling the transaction. I was also told (like the other buyer who posted), to go to one of their physical stores to make a purchase. Like, really? I lost BlackFriday offers and cashbacks losing time repeatedly trying to place an order from their site, and failing. No other online merchant has this problem.

Multiple emails and calls to customer service regarding missing order. No resolution. I don’t have time to continuously call and email bluemercury. They have my money and my order has sat in “label created” status for over 2 weeks. Worst customer service experience ever.

Buyer beware! I bought over $350. worth of product at Bluemercury in Edina Galleria. Got home and found the eyeshadows were crumbled. I called the store immediately and spoke with a rude Bluemercury employee who told me the only solution was for me to return the shadow for an exchange. I asked if they could just mail me a new eye shadow and they replied no. Today, I brought the eyeshadow case back to the store with my receipt and again, I was met AGAIN with a rude pretentious Bluemercury employee. She told me that she could not help me because of the store policy that precludes them from replacing damaged product. In the end I had to contact Trish McEvoy directly to get the replacement of what I purchased from Bluemercury. Will NEVER buy anything from them again.

I tried twice to purchase an e-gift card for a friend. Both times the order was approved and then canceled bc the company suspected the purchase was fraudulent. When I asked why I was not allowed to purchase the gift card, I was told that I did not have an online purchase history. I was also told if I wanted to get a gift card, I would have to contact a store and purchase a physical card. Hello Bluemercury, wake-up. If you read these reviews and care about your customers you would get someone who can handle online ordering AND customer service.

Had exceptional customer service from Carly S after there was a mistake in my SkinCeuticals order. I received the right product shortly after and the company made up for the mistake. I will definitely order from them again.