BluemercuryReviews of bluemercury.com

I had ordered a dyson air wrap over weeks of searching in stores and online. When I found blue mercury, I was super excited that they had the dyson in stock, so I had ordered it. The order was around 600 dollars and I had paid for 2 day shipping. Now it has been around 3 weeks and when i am tracking the parcel it has been on “label created” for this whole time. I will flag this on paypal as a scam tomorrow instead of calling because their customer service is terrible! NEVER ORDER!

Wow. I'm really glad I read these reviews first. I went into the store and they were so unhelpful and really kind of dismissive. They were out of the moisturizer and suggested I order it online. After reading about others' experiences, I will just find another product to try! Thank you everyone for posting before me.

I received one of the two products I ordered one week late (with 2 day express shipping). Abysmal customer service. Was lied to about the order already being shipped the first call. On the second call I was just told over and over they’d resend me emails I’d already received and read. Waited on hold for 5 minutes for a supervisor, told no supervisor was available at that time but they’d call me back, which never happened.

Over a month now and I still don't have my order. Tracking number just says "Label Created", from a month ago. Spoke to customer service 3 times and they "can't cancel my order". Credit card chargeback took care of the problem. There physical stores are great, online is terrible!

Excellent customer service. My order was delayed by a couple of days probably due to the holiday season and since I was no longer going to be at the same address, they refunded my order immediately and apologized for the inconvenience (even if the package had already shipped). Very professional and cordial team, which is not seen much nowadays.

OMG, I wish i had read these reviews before i ordered Its been weeks waiting on one product. Still has to arrive. Tried canceling and the rep was super uncooperative. They double charged me and then tried to expedite the order over to me, but charged me extra $23 for expedited shipping. Just craziness. AVOID AVOID AVOID them

Do not shop here. Made an online purchase, it took an entire month to fulfill. They claimed warehouse problems. I am not confident my products are fresh or were well stored. I will never shop here again. Also, it is impossible to unsubscribe from their emails. Really terrible company.

Placed an order on 9/1/2021 and the order still has not been processed as of 9/21/2021. It was initially due to the wild fires, covid, and new warehouse transition, then it was new warehouse transition and lack of warehouse staff. BlueMercury leadership needs to be honest with customers and post an update to their website about any issues and the delay in receiving orders. I still have no idea as to when I can expect to receive my order and would just like an honest answer.