BluemercuryReviews of bluemercury.com

I have been asking for a supervisor to call me back for a month now because either the warehouse sends incomplete orders or cancels the order after 10 days. This has been going on for almost 3 months and they have even told me they will call the warehouse before placing another order and call me back and nothing happens until I have to call customer service again. The representatives are BEYOND obnoxious and one is ruder than the last one. I went into the store to see if they could assist and unfortunately the stores are facing even bigger issues now that there is a new CEO who doesn’t care about customer service.

My wife submitted an order on-line and was waiting 4 days on a product that supposedly had 2 day shipping. She Contacted Customer Service (CS) and they said there were delays due to staffing in the warehouse. She would receive an email when shipped. She called back two days later as nothing was received nor an email. Requested a response, nothing. 8 days later a message saying the order was cancelled due to unknown circumstances. She called CS and they indicated the order was cancelled because they didn't have the products ordered. Why wasn't she notified immediately in the first place. She could have ordered elsewhere and already received it. Extremely poor Customer Service. She will never order through them again.

Jeannie Fontana is Amazing good hearted sweet very helpful and great at showing me products and putting make up on best worker ever

The product offerings are great if your store carries the items, but online ordering is horrendous. It takes orders forever to ship and I've gotten the wrong items on 3 out of 5 orders. I would shop here so much more if I could get my orders. They often don't respond to emails as well. When I call the person is always very nice, but I need my order.

HORRIBLE!!! Every time I place an order with blue mercury, something goes wrong. It’s takes forever to receive my orders and I don’t think I’m getting the real products, probably knock-offs. Their customer service reps are rude and not helpful. Buyer beware!

I spent two days trying to purchase a gift card on line and was not able to because there was some kind of fraud flag with my name or email or credit cards or pay pal. I spoke to people at customer service and offered to do a transaction over the phone. They said it just was not possible and referred me to the Hoboken store, so the gift card could be picked up by the recipient. After speaking to someone in Hoboken I was told they would get back to me with a solution. The call was returned 4 hours later with a voicemail that said, sorry we can't help you. You need to come to the store to purchase a gift card. Come on company, get your act together and figure out how to transact business. Ridiculous!!

Started shopping at Bluemercury in December 2021 since then I have gone back for numerous purchases as well as I even got a facial in what is four months time I had spent over $600 and received a $20 rewards when I redeemed my rewards I purchased two products both of them exceeding the price of my rewards the product was unused and clearly in sellable condition it was discounted and I was only given a small portion in return I don’t think that’s fair when the other product doubled the rewards in cost

Customer service never actually reads your email - they just respond with some long boring template that doesn’t actually help you with your issue. Very inefficient and I feel like I wasted so much time trying to get an answer from them.