BLS InternationalReviews of blsspainvisa.com

I like many others couldn't get an appointment after trying every day for months. When I tried to call I was told to e-mail, when I e-mailed I was told to call??!! Eventually I just turned up at the offices and explained my dilemma. I was thankfully given a 'walk-in' appointment and successfully applied for the visa, which did arrive back soon afterwards. My annoyance is the shoddy way this service/business is run. Enquiries are not answered in any way satisfactorily, the e-mail replies just say the generic 'call this number' for help or 'refer to the website'. In addition to the £68 visa fee I was charged £13.15 service fee? £24.95 courier fee (special delivery is about £6!) £1.95 to send me a text and £60 for 'Premium Lounge'?? I have no idea what this is as I didn't ask for any premium service and wasn't given anything extra. I have sent several e-mails asking them to explain what it was for but they refuse to answer. They just will not give me a direct answer, which tells me they have just added this on for no reason. When I called the help line it was intercepted by a recorded message from the police saying the company is being investigated for fraud! Hardly surprising.

Bad customer service. They treat people like dogs. The whole experience was the worst. No slots available for 2 months. So I turned up at BLS London. Told me to come back on Wednesday or Friday at 1-1:30pm. When I came on Wednesday, the boss is not in the mood says that everyone were disrespectful, she will pushed people away like animals. The staff are racist. Even said that 'these people doesn't even understand English, I said go away' in a loud and high pitched. on the 4th time, I was td that they do not accept walk-in applicants (because the boss lady decides who gets in or not - she was in Canada this time). On the 5th time I’ve been there, I paid 183£ for a 'premium lounge fee' the staff said that this is because I don't have appointment. The decision was late ended wasting money for my holiday and the fee £183, apart from the fare going back and forth from Kent to London. Such a waste of money, time and effort for nothing. I will never plan my holiday to Spain again if it is still through BLS! I hope the Spanish government can do something about it.

I felt some staff might have some attitudes because of skin colour. There were two people( me and another guy) at the reception of the visa office. The receptionist asked for our appointment times. Mine was 30 minutes earlier than his. She told us how to go to the visa office. When we entered the office, we asked to wait in the office. When our turn came, a lady called him first without asking for our appointment times. I said to her I was the first and he also told her that she was the first. When I gave her all my documents, she said that I did not have an employment letter without checking all my documents. After I showed my employment letter among the documents in front of her, she said that I did not have enough money and I should have had over 1000 euros. I told her that, according to the visa check list, I needed to have around 850 euros. I said I had it now and I can show it from my online bank. After that, she said my residence card's date was not enough for 3 months period after traveling. Finally, that was her right.

I wonder if the BLS realise how much money people are losing for not meeting the target date for visa application. I have to cancel the hole family holiday because my sister in law cannot get any appointment for 22nd of october. the slot was already full for the Aug and sept. I have to cancel £1500 worth of holiday with no refund from holiday company.You cant apply for visa without hotel and plane or holiday booking. if you have the holiday book they can give you the visa. even the holiday is 3 months advance.The Country of Spain should i think grant the service to other company that will provide efficient, reliable and friendly service.

The BLS office in Salford are excellent and helpful. Can't say the same for other offices . Salford manage the queues and are genuinely interested in helping. If you have missing documentation they give you opportunity to sit down and get the documentation before turning you away. I had an appointment at Edinburgh(rude and disinterested staff) and they turned me away and told me to go to Salford. The system wouldn't allow me to rebook an appointment so I walked into Salford to ask for help because you don't get a response on the website or emails and no one answers the phone and within an hour the team had assisted me.

Horrible Indian lady at this Spain visa centre she is behaving like Ambassador of Spain, shouting at Visa applicants....disgusting.

Terrible service I booked an appointment in Edinburgh and after getting there they told me I cant apply there This information could have been visible on their website, and if I cant apply from Edinburgh I should not be able to book an appointment there through the website after all I had to cancel my trip and lost most of the booking fees

The same frequent issue, no appointments, had to go for the home mobile service option which costs 400 pounds , and when I told the guy I have a flight on the 24th of July he told told me don’t work it takes about 10 to 15 days to get the Spanish visa and that was on the 29th of June to find out that my application was submitted one week later and now I’m all stressed out because my flight is after tomorrow and no news about the visa and those guys can’t help in anyway , even if they reply to the email it gives you a feeling of ( who cares ) .