Adam
Avoid at all cost!!
I travelled to London to attended initial appointment and gave all relevant paperwork & copies. Asked the lady that I dealt with if they had everything and she responded yes. I paid for special delivery in order for me to not have to travel down to London again as it was a 2 hour journey. To my disgust I received an email a couple of days later saying they had not seen my original passport (they had) therefore I had to drive all the way to London again just to show them a passport they had already seen. They were well aware of the type of visa that was required therefore why would they accept only some of the documents required. There was no apology & no response to an official complaint that was sent 3 weeks ago. Worst customer service ive ever experienced. You can try and call the number they provide for an update and if you do not get cut off then you are put through to an Indian call centre that can only provide general and not case specific support.